[Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

[Peter Gold]

The first time I ever saw FM, it was on a UNIX system, probably FM 2 or
earlier. The tech writer showing it off blew my mind by using FM's built-in
screen capture to shoot the screen and bring in the image, without missing
a beat in the content-creation process. IIRC, there was an option to copy
or import the captured image. So, we've seen generations and decades of
regression and feature loss, yet we stick with Ol' Faithful because it does
its basic job so well.

Yet, there's that other sticky issue - third-party providers whose tools
don't keep up with change.

You've been around long enough to know that this stuff happens, and that
the glitches which cause the frustration you've outlined here are NOT YOUR
FAULT. So, rather than drinking yourself into oblivion, pat yourself on the
back for having traced the issue to its core, and take pleasure in the
gratitude of the community's thanks for adding to our knowledge, so others
don't have to reinvent solutions for the problem.



On Mon, May 1, 2017 at 12:35 PM, Tammy Van Boening <
tammyvb at spectrumwritingllc.com> wrote:

> The finale of all of this:
>
> It was a limitation, ultimately (pun intended), due to SnagIT on Windows 7
> Ultimate. Very long story – but the only .pngs that would not open
> automatically in SnagIT were those imported into FM 12. Outside FM12, no
> problem and no problem w/ any pngs in FM12 opening in Windows Viewer, etc.
> So, I reached out to TechSmith and demonstrated the issue and they agreed
> that it was a limit/problem due to SnagIT and although it worked properly
> on Windows 7 Professional and therefore should on Windows 7 Ultimate, my
> version was no longer a supported version. To offset the pain, they gave me
> the upgrade price to the latest version (even tho’ I was like 3.x versions
> behind) and all is OK in my little world again.
>
> It’s time to drink heavily now . . . I have had enough of technical cr*p
> w/ the setup of a new system, reinstalls, etc. I want a horse, tent, and
> carrier pigeon. I am getting toooooo old to deal w/ all these tech ins and
> outs!
>
> Is it only Monday?
>
> TVB
>
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)
>
> -----Original Message-----
> From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.
> com at lists.frameusers.com] On Behalf Of Tammy Van Boening
> Sent: Saturday, April 29, 2017 1:35 PM
> To: 'An email list for people using Adobe FrameMaker software.' <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality? - also, a
> shout-out to Tech Support for being so responsive!!!!
>
> Yes, it is. And I let them know that I sincerely appreciated the
> understanding and the effort. I have some clients still on 10 and 12, so I
> need to be able to share files easily w/ them. Just upgrading across the
> board is not an option.
>
> Now, if I could just figure out how to send them a big batch of my
> homemade chocolate chip cookies when this is said and done!
>
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)
>
> -----Original Message-----
> From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.
> com at lists.frameusers.com] On Behalf Of techcommtools.com
> Sent: Saturday, April 29, 2017 10:53 AM
> To: An email list for people using Adobe FrameMaker software. <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality? - also, a
> shout-out to Tech Support for being so responsive!!!!
>
> That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12
> issue so deeply!
>
> -Matt
>
> Matt R. Sullivan
> Tech Comm Tools
>
> online courses <http://www.techcommtools.com/upcoming-courses/>  |  you
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>
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> > On Apr 29, 2017, at 8:27 AM, Tammy Van Boening <
> tammyvb at spectrumwritingllc.com> wrote:
> >
> > HI Stefan,
> >
> > All my files are referenced PNGs. Tech Support spent 45 minutes
> > troubleshooting yesterday w/ me and even had me do a brand new never
> > before install of FM12 and the same issue - double-clicking any
> > graphic in FM10 or FM12 yields nothing. However, all other programs on
> > Windows 7 Ultimate work just as expected - absolutely no issues and I
> > can double-click any graphic that is NOT in an FM file and it opens
> > just fine in any program that I select as my default graphics editor.
> > But, once the same graphic is imported into an FM doc.,
> > double-clicking yields nothing. The ONLY difference between my new
> > system and my other 2 systems that do not have/never had had this
> > issue is that my new system is Windows 7 Ultimate and the others are
> > Windows7 Professional. Yes, they are the same underlying base code,
> > but obviously, there is something that is different enough to cause
> > this problem and the tech support guy (didn't catch his name fully)
> > was wonderful and tested thoroughly and agreed that it was something
> > w/ FM. (And yes, a registry check indicated absolutely NO problems w/
> > the registry either)
> >
> > Adobe Tech Support did call me immediately w/in the timeframe that I was
> quoted and they have assured me that they will be testing this and trying
> to find a cause and a resolution and they will get back to me  by Tuesday,
> so thank you for that!
> >
> > I will keep you in the loop and let you know.
> >
> > Thanks!
> >
> > TVB
> >
> > Tammy Van Boening
> > Owner/Principal
> > Spectrum Writing, LLC
> > www.spectrumwritingllc.com
> > 303-840-1744 (Mountain Time)
>
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