[Framers] Windows Anti-virus prevents PDF generation in unique graphic setup

[Simon BUCH]

Hello Carla,

I have previously experienced this some years ago, and another user in 
this forum also experienced this - around 7 March 2013.

 From my investigations, it appears that any graphic with a transparency 
layer cause the Microsoft AV engine to work overtime, and fail to print 
anything.  Looking into the problem further, I discovered Microsoft have 
multiple AV products, such as:
•    Microsoft Security Essentials
•    Microsoft System Center Endpoint Protection
•    Microsoft Forefront Security for SharePoint
•    Microsoft Endpoint Protection
•    Microsoft Forefront Endpoint Protection
•    Windows Intune Endpoint Protection
•    Windows Defender

It should be noted that Windows 10 is supplied with a copy of Microsoft 
Windows Defender, and it is not possible to uninstall.
It is typically deactivated when a third party antivirus product is 
installed.

To allow FrameMaker and Acrobat Distiller to print, if you make use of 
Microsoft anti-virus products, it is recommended to configure the 
antivirus product to exclude scanning the processes such as:
     %PROGRAMFILES(x86)%\Adobe\Adobe FrameMaker 2017\FrameMaker.exe
     %PROGRAMFILES(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe
… and also to exclude scanning the folders and files below:
     %PROGRAMFILES(x86)%\Adobe


Regards
// Simon BUCH -- M-AIS



On 18/05/2018 23:32, Martinek, Carla wrote:
> Sharing a problem that has vexed us and our translation vendor for a few days now. We found the solution after much trial & error, so wanted to share this here in case someone else runs into it. We tested on two different systems just to be sure.
>
> Operating System
> Windows 10 / Windows 7 Ultimate
>
> Applications
> FrameMaker 2017, version: 14.0.4.511
> Illustrator CC 2018, version 22.1 (64 bit)
> Photoshop CC 2018, version 19.1.4
> Distiller DC, Professional Version 18.11.20040281318
>
> Conditions to reproduce the problem
> The FrameMaker file contains a link to an .ai file. The linked .ai file contains a linked .psd file. The .psd file has a clipping mask in Illustrator, and part of the clipped image that is not visible extends past the artboard edge in the .ai file.
> If Microsoft Security Essentials (Windows 7) or Windows Defender (Windows 10) real-time protection is turned on, the PostScript file will take much longer to print than if real-time protection was off. Not tested using other versions of Windows.
> In the FrameMaker book that brought this to our attention, there were 127 pages and 31 linked .ai files that met the criteria above to reproduce the problem. Printing to a Postscript file took around 14 hours to complete. Once real-time file protection was turned off, printing to a PostScript file took around 5 minutes.
>
> -Carla
>
>
> [Zebra_Logo_Stacked_K_small]
>
> Carla Martinek
> Translation Coordinator & Editor
> ZEBRA TECHNOLOGIES CORPORATION
>
> 2S 081
> 3 Overlook Point
> T: +1 847 793 5616  F: +1 847 353 2959
> cmartinek at zebra.com<mailto:cmartinek at zebra.com>
> www.zebra.com<http://www.zebra.com/>
>