[Framers] Windows Anti-virus prevents PDF generation in unique graphic setup

[Peter Gold]

Great persistent detective work, Carla. Kudos to you and your colleagues.
Please be sure the info gets reported to the FM development team. Let's
hope any fix doesn't cause another puzzlement.

It sounds like some kind of validation is repeating unnecessarily.

Back in the days of FM on UNIX, one of the new releases suddenly became
stalled when printing. After much similar teeth-grinding system-level
research, it turned out that "fixing" a former printing annoyance/bug was
the cause. The "fix" was to verify the presence, and validate the status,
of all printers connected to all users on the enterprise's network, every
time a new print job was submitted. So little code, so much time-consuming
delay<G>.

On Fri, May 18, 2018 at 4:32 PM, Martinek, Carla <CMartinek at zebra.com>
wrote:

> Sharing a problem that has vexed us and our translation vendor for a few
> days now. We found the solution after much trial & error, so wanted to
> share this here in case someone else runs into it. We tested on two
> different systems just to be sure.
>
> Operating System
> Windows 10 / Windows 7 Ultimate
>
> Applications
> FrameMaker 2017, version: 14.0.4.511
> Illustrator CC 2018, version 22.1 (64 bit)
> Photoshop CC 2018, version 19.1.4
> Distiller DC, Professional Version 18.11.20040281318
>
> Conditions to reproduce the problem
> The FrameMaker file contains a link to an .ai file. The linked .ai file
> contains a linked .psd file. The .psd file has a clipping mask in
> Illustrator, and part of the clipped image that is not visible extends past
> the artboard edge in the .ai file.
> If Microsoft Security Essentials (Windows 7) or Windows Defender (Windows
> 10) real-time protection is turned on, the PostScript file will take much
> longer to print than if real-time protection was off. Not tested using
> other versions of Windows.
> In the FrameMaker book that brought this to our attention, there were 127
> pages and 31 linked .ai files that met the criteria above to reproduce the
> problem. Printing to a Postscript file took around 14 hours to complete.
> Once real-time file protection was turned off, printing to a PostScript
> file took around 5 minutes.
>
> -Carla
>
>
> [Zebra_Logo_Stacked_K_small]
>
> Carla Martinek
> Translation Coordinator & Editor
> ZEBRA TECHNOLOGIES CORPORATION
>
> 2S 081
> 3 Overlook Point
> T: +1 847 793 5616  F: +1 847 353 2959
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>
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