[Framers] Windows 10 updates disables FM printing

[Shmuel Wolfson]

Maybe the Samsung C1810 is a postscript printer. Postscript printers 
create a PS file and then send it to the printer.


On 28-May-18 2:48 PM, Ken Poshedly wrote:
> I was unable to print to EITHER my physical printer (a Samsung C1810) OR to the “Adobe” printer (and thus create a postscript file to run through Distiller for my resulting pdf file). By the way, I could print a Word file with no problem. Now can print normally after rolling back to Windows 10 before the Friday night/Saturday morning “update”. So what can I do to repeat this bad behavior when another Windows 10 update comes down the pike?
>
> Sent from my iPhone
>
>> On May 28, 2018, at 7:19 AM, Shmuel Wolfson <shmuelw1 at gmail.com> wrote:
>>
>> I found the webpages that discuss the problem with this search:
>> https://www.google.com/search?q=Cannot+query+escape+768
>>
>> Here are some of the pages that give solutions:
>> https://forums.adobe.com/thread/2491654
>> https://forums.adobe.com/thread/2476727
>>
>>
>> --
>> Shmuel Wolfson
>> Technical Writer
>> 058-763-7133
>>
>>
>>> On 27-May-18 7:53 PM, Ken Poshedly wrote:
>>> Here's something I didn't need to have happen on a Saturday night. And I suspect the cause seems to be Windows 10 updates.
>>>
>>> Worked on some FM 10.0 files Saturday morning and all was well and was able to print to my Samsung C1810W color laserjet printer.
>>>
>>> I knew Windows had downloaded updates the night before because I was prompted to do a restart. I postponed the restart until I completed my work. Sometime later in the day on Saturday when I was out cutting the lawn, the automatic restart occurred and the Windows 10 updates finished installing.
>>>
>>> Late that night when I tried to print in FrameMaker, I got a pop-up with "FrameMaker" in the top left corner and the statement, "Cannot print because the selected default printer is not compatible with FrameMaker. (Cannot query escape 768.)" This also occurred when I tried to print to the "Adobe" printer as well.
>>>
>>> By the way, it prints a Word file just fine. And NO, I did not diddle with FM or do anything else today with it.
>>>
>>> After doing some online searching, I learned how to go back to the previous Windows 10 "build" and now can print once more from FM.
>>>
>>> But now I'm paranoid about Windows 10 updates once more screwing with my settings. I am aware that I can somehow install only the updates I want but not others.
>>>
>>> So what gives and how to end this predicament? Details please.
>>>
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>