[Framers] Windows 10 updates disables FM printing

[Ken Poshedly]

I was unable to print to EITHER my physical printer (a Samsung C1810) OR to the “Adobe” printer (and thus create a postscript file to run through Distiller for my resulting pdf file). By the way, I could print a Word file with no problem. Now can print normally after rolling back to Windows 10 before the Friday night/Saturday morning “update”. So what can I do to repeat this bad behavior when another Windows 10 update comes down the pike?

Sent from my iPhone

> On May 28, 2018, at 7:19 AM, Shmuel Wolfson <shmuelw1 at gmail.com> wrote:
> 
> I found the webpages that discuss the problem with this search:
> https://www.google.com/search?q=Cannot+query+escape+768
> 
> Here are some of the pages that give solutions:
> https://forums.adobe.com/thread/2491654
> https://forums.adobe.com/thread/2476727
> 
> 
> --
> Shmuel Wolfson
> Technical Writer
> 058-763-7133
> 
> 
>> On 27-May-18 7:53 PM, Ken Poshedly wrote:
>> Here's something I didn't need to have happen on a Saturday night. And I suspect the cause seems to be Windows 10 updates.
>> 
>> Worked on some FM 10.0 files Saturday morning and all was well and was able to print to my Samsung C1810W color laserjet printer.
>> 
>> I knew Windows had downloaded updates the night before because I was prompted to do a restart. I postponed the restart until I completed my work. Sometime later in the day on Saturday when I was out cutting the lawn, the automatic restart occurred and the Windows 10 updates finished installing.
>> 
>> Late that night when I tried to print in FrameMaker, I got a pop-up with "FrameMaker" in the top left corner and the statement, "Cannot print because the selected default printer is not compatible with FrameMaker. (Cannot query escape 768.)" This also occurred when I tried to print to the "Adobe" printer as well.
>> 
>> By the way, it prints a Word file just fine. And NO, I did not diddle with FM or do anything else today with it.
>> 
>> After doing some online searching, I learned how to go back to the previous Windows 10 "build" and now can print once more from FM.
>> 
>> But now I'm paranoid about Windows 10 updates once more screwing with my settings. I am aware that I can somehow install only the updates I want but not others.
>> 
>> So what gives and how to end this predicament? Details please.
>> 
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>