[Framers] Strange corruption when using FrameMaker 14.0.3.500 [2017 release]

[Art Campbell]

I would check that the machine's video drivers are up to date too.

Can you recreate it on your own machines, not the customers?

Art Campbell
          art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Thu, Feb 21, 2019 at 11:04 AM Caroline Tabach <caroline.tabach at gmail.com>
wrote:

> Hi
> the latest patch for Frame 2017  is 14.0.4.511
>
> Maybe this might help.
>
>
>
> On Thu, Feb 21, 2019 at 3:54 PM Simon Buch <Simon.Buch at m-ais.com> wrote:
>
> > Hello Framers,
> >
> > In all the years I have used FrameMaker [since 3.0], I have rarely seen
> > FrameMaker get into the state that I am currently experiencing at my
> > customer site.
> >
> > I took a screenshot the first time it occurred.
> >
> > While editing a number of documents for extended periods - maybe over 6
> > hours - all the fonts in the document suddenly mutate to the Windows
> > "System" font, as shown in the first screenshot.
> > [image: FM odd.gif]
> >
> > After that occurs, the FrameMaker menu goes completely blank, and any
> > attempt to access any of the menus - such as File > Exit yields an
> entirely
> > black menu being shown, and no menu functions available.  The only way to
> > quit FrameMaker is to force quit the process using Windows Task Manager.
> >
> >
> > The same behaviour happened again this morning, but instead of showing
> the
> > document content, it looks like Windows is painting part of the corrupted
> > display as it overlapped the book pane, and the document pane.
> >
> > [image: Another odd session.gif]
> >
> > The customer machines are well specified - 32Gb of system memory, running
> > on Windows 10.
> >
> > Have any other FrameUsers experienced similar display issues?
> >
> > // Simon BUCH
> >
> > .
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> > >
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> --
> Caroline Tabach
> Technical/Marcom Writer
> e-mail: caroline.tabach at gmail.com
> _______________________________________________
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