[Framers] Strange corruption when using FrameMaker 14.0.3.500 [2017 release]

[Caroline Tabach]

Hi
the latest patch for Frame 2017  is 14.0.4.511

Maybe this might help.



On Thu, Feb 21, 2019 at 3:54 PM Simon Buch <Simon.Buch at m-ais.com> wrote:

> Hello Framers,
>
> In all the years I have used FrameMaker [since 3.0], I have rarely seen
> FrameMaker get into the state that I am currently experiencing at my
> customer site.
>
> I took a screenshot the first time it occurred.
>
> While editing a number of documents for extended periods - maybe over 6
> hours - all the fonts in the document suddenly mutate to the Windows
> "System" font, as shown in the first screenshot.
> [image: FM odd.gif]
>
> After that occurs, the FrameMaker menu goes completely blank, and any
> attempt to access any of the menus - such as File > Exit yields an entirely
> black menu being shown, and no menu functions available.  The only way to
> quit FrameMaker is to force quit the process using Windows Task Manager.
>
>
> The same behaviour happened again this morning, but instead of showing the
> document content, it looks like Windows is painting part of the corrupted
> display as it overlapped the book pane, and the document pane.
>
> [image: Another odd session.gif]
>
> The customer machines are well specified - 32Gb of system memory, running
> on Windows 10.
>
> Have any other FrameUsers experienced similar display issues?
>
> // Simon BUCH
>
> .
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-- 
Caroline Tabach
Technical/Marcom Writer
e-mail: caroline.tabach at gmail.com