[Framers] What is going on with Adobe Licensing for FrameMaker?

Tue Oct 22 13:02:19 PDT 2019

I thought I remembered about this. The same rumour came up in June, and
this was the information given then by Amitoj Singh:

As of July 1st, 2019, the Software Assurance (ASA) and Maintenance &
Support (M&S) programs were discontinued, although people who have
contracts under those programs will continue to have the same support until
their contract end date.

However, *customers can still purchase perpetual licenses* under the
Transactional Licensing Program (TLP) and Cumulative Licensing Program
(CLP) from Adobe and from Adobe authorized resellers.

This is a link to the thread I started on the Adobe forums about this
issue, with the official answer.

https://community.adobe.com/t5/FrameMaker/Perpetual-Licenses-for-FrameMaker-and-TCS/m-p/10494707#M61467

He also provided an email address for those with further questions:
techcomm at adobe.com

I haven't heard that these programs are going away, but I'm perfectly
willing to ask. :)

On Tue, Oct 22, 2019 at 3:47 PM Harding, Dan <dharding at illinois.edu> wrote:

> If this is indeed the case (it would be nice to get something definitive
> from Adobe directly, not just second-hand interpretations that are all over
> the map), then I think a lot of users will be stand pat on FM2019 for a
> considerable period of time, at least until it is no longer compatible with
> Windows 14, or whatever version breaks it.
>
> -Dan
>
> -----Original Message-----
> From: Framers <framers-bounces+dharding=illinois.edu at lists.frameusers.com>
> On Behalf Of Richard Melanson
> Sent: Tuesday, October 22, 2019 2:43 PM
> To: An email list for people using Adobe FrameMaker software. <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] What is going on with Adobe Licensing for
> FrameMaker?
>
> Either or both of these happening "stinks" shame on Adobe.
>
> Adobe is discontinuing support for any type of upgrade for perpetual
> licenses.
> Adobe will be switching OFF perpetual licenses [both for new & renewal]
> WORLDWIDE.
>
>
>
> Richard Melanson
> Technical Writer|HighRes Biosolutions
> T:781.932.1912x1160|rmelanson at highresbio.com
> www.highresbio.com???
>
> This e-mail message may contain confidential information and may not be
> used by anyone but the intended recipient.  If you are not the intended
> recipient, you are hereby notified that any use or dissemination of this
> message is strictly prohibited. If you received this message in error,
> please notify HighRes Biosolutions immediately by reply email.  Then delete
> this message from your system.  Thank you.-----Original Message-----
> From: Framers [mailto:framers-bounces+rmelanson=
> highresbio.com at lists.frameusers.com] On Behalf Of Jeff Coatsworth
> Sent: Tuesday, October 22, 2019 3:34 PM
> To: An email list for people using Adobe FrameMaker software. <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] What is going on with Adobe Licensing for
> FrameMaker?
>
> All that means is that you won't get a break on the cheaper upgrade to the
> latest version. You still will be able to get a perpetual license for
> FM2019 - you'll just pay more for it.
>
>
> ________________________________
> From: Framers <framers-bounces+jeff.coatsworth=
> jonasclub.com at lists.frameusers.com> on behalf of Richard Melanson <
> rmelanson at highresbio.com>
> Sent: October 22, 2019 3:30 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] What is going on with Adobe Licensing for
> FrameMaker?
>
> Below is an email received from Adobe in May.
> -----------------------------
>
> Richard Melanson
> Technical Writer|HighRes Biosolutions
> T:781.932.1912x1160|rmelanson at highresbio.com
> www.highresbio.com???<http://www.highresbio.com???>
>
> This e-mail message may contain confidential information and may not be
> used by anyone but the intended recipient.  If you are not the intended
> recipient, you are hereby notified that any use or dissemination of this
> message is strictly prohibited. If you received this message in error,
> please notify HighRes Biosolutions immediately by reply email.  Then delete
> this message from your system.  Thank you.From: Anuj Alok [mailto:
> aalok at adobe.com]
> Sent: Friday, May 17, 2019 2:31 PM
> Subject: RE: 2019 Adobe Technical Communication Suite
>
> Richard
>
> Just to give you a heads up, within few months Adobe is discontinuing
> support for any type of upgrade for perpetual licenses. The Adobe Software
> assurance is getting eliminated.
>
> I would recommend if you want to upgrade your Adobe Technical
> communication Suite to the latest version then now is the right time.
>
> The cost would around 600 USD. That's the best which we can offer. Do
> speak to your internal team and let me know as I would be able to upgrade
> the suite from 2017 to 2019 now. This option of upgrade won't be there
> after some time.
>
> Regards,
> Anuj
> -----------------------------------
>
>
> -----Original Message-----
> From: Framers [mailto:framers-bounces+rmelanson=
> highresbio.com at lists.frameusers.com] On Behalf Of Lin Sims
> Sent: Tuesday, October 22, 2019 12:49 PM
> To: An email list for people using Adobe FrameMaker software. <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] What is going on with Adobe Licensing for
> FrameMaker?
>
> I haven't heard this, and I'd be suspicious of someone calling you, too.
> Sounds too much like the "your Windows license is about to expire" scam
> calls.
>
> If I were you (or your boss), I would contact Adobe support directly and
> ask about this.
>
> On Tue, Oct 22, 2019 at 11:22 AM Simon BUCH <simon.buch at m-ais.com> wrote:
>
> > Hello FrameUsers,
> >
> > My boss just received a telephone call from an Adobe licensing
> > specialist this afternoon indicating that Adobe will be switching OFF
> > perpetual licenses [both for new & renewal] WORLDWIDE for
> > * Adobe Technical Communication Suite
> > * Adobe FrameMaker
> > * Adobe FrameMaker Publishing Server
> > * Adobe RoboHelp
> > * Adobe RoboHelp Server
> >
> >
> > According to an "Adobe Community" posting by Amitoj SINGH [Product
> > Manager, Adobe Technical Communication Tools]:
> >      "Customers will still be able to purchase perpetual licenses of
> > all the above-mentioned products through Channel (Adobe authorized
> > resellers) under Transactional Licensing Program (TLP) and Cumulative
> > Licensing Program (CLP) even after 1 July 2019.
> >      Customers who are currently enrolled for Adobe Software Assurance
> > (ASA) or Maintenance and Support (M&S) plans for any of the
> > above-mentioned products will continue to avail of all the benefits
> > for these programs till the expiry date of the current contract."
> >
> >
> > As the call centre licensing specialist gave the impression that the
> > TLP and CLP programmes require the products to have access to Adobe
> servers.
> > This has caused a PANIC in my office as most of my customers are
> > located in a number of different countries, inside tightly controlled
> > corporate and/or military grade networks that have NO access to Adobe
> > online services.
> >
> > My customers require a stable, reliable publishing environment where
> > workstation configuration is tightly controlled, safely protected from
> > access of update servers.
> >
> > Does this mean that Adobe is switching to requiring ALL FrameMaker and
> > TCS users to have access to the internet 100% of the time?
> > Or was the Adobe licensing specialist inaccurate with the information?
> >
> > Regards
> > // Simon BUCH -- M-AIS
> >
> >
> >
> > _______________________________________________
> >
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>
>
> --
> Lin Sims
> _______________________________________________
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-- 
Lin Sims