[Framers] FM19 Publish PDF Problem

Wed Jan 8 12:45:58 PST 2020

I'm pretty certain that Acrobat 9 is too old to be used by the Publish pod.
Your best choice is probably to get your employer to pony up for a
subscription to Acrobat DC.

However (because I could be wrong), try contacting Adobe support for the
Technical Communication Suite.

https://helpx.adobe.com/support/tech-comm-suite.html

Make sure you are logged in to the Adobe site with a valid Adobe ID
(preferably the one associated with the license or subscription for
FrameMaker) and scroll to the bottom of the page to the chat icon. Click it
and type in Agent in order to get connected to a real Adobe employee
instead of the AI. Good luck.

On Wed, Jan 8, 2020 at 3:42 PM John Posada <jposada99 at gmail.com> wrote:

> Hi Lin...FrameMaker was installed as a trial, with the license number being
> added by IT.
> Acrobat 9 was It was installed prior to Acrobat, this afternoon.
>
> On Wed, Jan 8, 2020 at 3:34 PM Lin Sims <ljsims.ml at gmail.com> wrote:
>
> > The Publish pod for Frame2019 is a complete replacement for how Frame
> > creates PDFs. I don't think the Publish pod can even work with Acrobat 9
> as
> > the PDF engine.
> >
> > If you didn't use a custom install and already had Acrobat installed on
> > your machine, then it's probable that Acrobat 9 is conflicting with the
> > "headless" version of Acrobat installed with Frame2019 that Frame2019 is
> > trying to use to create PDFs through the Publish Pod. And if you DID do
> the
> > custom install and prevented Frame from installing the headless version,
> > the Publish Pod is looking for Acrobat DC and not finding it.
> >
> > Basically, your choices are to remove Frame and do a custom reinstall
> > without the included Acrobat engine, and thus being unable to use the
> > Publish pod to generate a PDF, or to remove Acrobat 9 completely and
> > reinstall Frame to fix the publishing engine.
> >
> > On Wed, Jan 8, 2020 at 3:22 PM John Posada <JPosada at hudsongroup.com>
> > wrote:
> >
> > > Up to date
> > >
> > > From: Framers <framers-bounces+jposada=
> > > hudsongroup.com at lists.frameusers.com> On Behalf Of TW Smith
> > > Sent: Wednesday, January 8, 2020 3:03 PM
> > > To: An email list for people using Adobe FrameMaker software. <
> > > framers at lists.frameusers.com>
> > > Subject: Re: [Framers] FM19 Publish PDF Problem
> > >
> > > Try selecting Help > Updates from FrameMaker and see if it finds
> > anything.
> > >
> > > On Wed, Jan 8, 2020 at 2:57 PM Jeff Coatsworth <
> > > Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
> > > wrote:
> > >
> > > > Then it's definitely in need of patching - fresh installs start with
> > the
> > > > Day 0 version of the software (they don't recompile the original
> > > installer
> > > > each time a patch is released)
> > > >
> > > >
> > > > ________________________________
> > > > From: Framers <framers-bounces+jeff.coatsworth=
> > > > jonasclub.com at lists.frameusers.com<mailto:
> > > jonasclub.com at lists.frameusers.com>> on behalf of John Posada <
> > > > JPosada at hudsongroup.com<mailto:JPosada at hudsongroup.com>>
> > > > Sent: January 8, 2020 2:54 PM
> > > > To: An email list for people using Adobe FrameMaker software.
> > > > Subject: Re: [Framers] FM19 Publish PDF Problem
> > > >
> > > > Hi.
> > > >
> > > > Adobe PDF is listed as a printer
> > > > My version of FM was downloaded 2 weeks ago.
> > > >
> > > > From: Framers <framers-bounces+jposada=
> > > > hudsongroup.com at lists.frameusers.com<mailto:
> > > hudsongroup.com at lists.frameusers.com>> On Behalf Of Jeff Coatsworth
> > > > Sent: Wednesday, January 8, 2020 2:49 PM
> > > > To: An email list for people using Adobe FrameMaker software. <
> > > > framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
> > > > Subject: Re: [Framers] FM19 Publish PDF Problem
> > > >
> > > > Is there an instance of the Adobe PDF "printer" in your list of
> Windows
> > > > printers? Is your FM2019 all patched up? There were PDF issues with
> the
> > > > first few patches.
> > > >
> > > >
> > > > ________________________________
> > > > From: Framers <framers-bounces+jeff.coatsworth=
> > > > jonasclub.com at lists.frameusers.com<mailto:
> > > framers-bounces+jeff.coatsworth<mailto:
> > jonasclub.com at lists.frameusers.com
> > > %3cmailto:framers-bounces+jeff.coatsworth>=
> > > > jonasclub.com at lists.frameusers.com<mailto:
> > > jonasclub.com at lists.frameusers.com>>> on behalf of John Posada <
> > > > jposada99 at gmail.com<mailto:jposada99 at gmail.com<mailto:
> > > jposada99 at gmail.com%3cmailto:jposada99 at gmail.com>>>
> > > > Sent: January 8, 2020 2:39 PM
> > > > To: FrameUsers List
> > > > Subject: [Framers] FM19 Publish PDF Problem
> > > >
> > > > Good afternoon.
> > > >
> > > > I'm attempting to use the Publish functionality of FM19 to create a
> PDF
> > > and
> > > > Responsive HTM 5 output at the end of each day.
> > > >
> > > > When I attempt to output PDF, I get the message:
> > > >
> > > > "FrameMaker could not find the Adobe PDF printer instance, which must
> > be
> > > > installed to execute Save as PDF command"
> > > >
> > > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed.
> > > >
> > > > What am I missing?
> > > >
> > > >
> > > > John Posada
> > > > _______________________________________________
> > > >
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> >
> > --
> > Lin Sims
> > _______________________________________________
> >
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> >
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> >
>
>
> --
> John Posada
> _______________________________________________
>
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>

-- 
Lin Sims