[Framers] Stefan wanted to know why so many of us Adobe users "feel" the way we do about Adobe

tammyvb at spectrumwritingllc.com tammyvb at spectrumwritingllc.com
Thu Oct 14 15:18:30 PDT 2021 

Amen!!!

TVB

Tammy Van Boening
Tammy dot vanboening at spectrumwritingllc dot com
www.spectrumwritingllc.com

> -----Original Message-----
> From: Framers <framers-
> bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On
> Behalf Of Craig, Alison GLI/CA
> Sent: Thursday, October 14, 2021 11:15 AM
> To: An email list for people using Adobe FrameMaker software.
> <framers at lists.frameusers.com>
> Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe
> users "feel" the way we do about Adobe
> 
> IMO, Adobe treats us as open wallets from which to extract more and more
> money - but they deal only reluctantly with our support issues (you have to
> be *very* persistent) and (almost) never fix the actual problem. (How many
> of you have searched the web for an "Adobe solution" and come across a
> bunch of forums with reams of the same complaint as yours, and the
> complaints date back 5, 7, 12 or more years?)
> 
> I've also had the "unhelpful and/or hours-on-hold support" issue with other
> products (Creative Suite, anyone?) and don't get me started on the dog poo
> they call "Adobe Digital Editions", which they refuse to fix and also refuse to
> support. Yes, I know ADE is free, but do it right or don't do it at all.
> 
> Alison
> 
> 
> -----Original Message-----
> From: Framers <framers-
> bounces+acraig=greenlightinnovation.com at lists.frameusers.com> On
> Behalf Of Caroline Tabach
> Sent: Wednesday, October 13, 2021 11:47 PM
> To: An email list for people using Adobe FrameMaker software.
> <framers at lists.frameusers.com>
> Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe
> users "feel" the way we do about Adobe
> 
> Well, I had Frame 7 for ages and ages, and used to see all the stories on
> forums, so never moved till we got Windows 10 and then went straight to
> frame 2015, so did not encounter these issues.
> 
> Now I am in a place which is not using Frame
> 
> Caroline Tabach
> 
> On Wed, 13 Oct 2021, 23:17 , <tammyvb at spectrumwritingllc.com> wrote:
> 
> > Yea, pretty much. . . I figured after the installation fiascos that
> > started with the first attempt at the Technical Communication Suite
> > (TCS,
> > 2009 - remember that!), Adobe had to catch on fast about this issue,
> > but apparently that has not been the case. . . it was horrible then
> > and has stayed just as horrible now. . . at the time, I remember that
> > I referred to TCS as "Totally Cr*ppy Software.)
> >
> > I was an early adopter, and learned fast NOT to be in the case of Adobe. .
> > . that hosed my system so badly that I had to basically take it down
> > to bare metal and set everything up from scratch again and I was not
> > the only one who suffered such a fate. . .
> >
> > Tammy Van Boening
> > Tammy dot vanboening at spectrumwritingllc dot com
> >
> https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;!!Oq50
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> > GTOUFa$
> >
> > > -----Original Message-----
> > > From: Framers <framers-
> > > bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On
> > > Behalf Of Peter Gold
> > > Sent: Wednesday, October 13, 2021 1:34 PM
> > > To: An email list for people using Adobe FrameMaker software.
> > > <framers at lists.frameusers.com>
> > > Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe
> > > users "feel" the way we do about Adobe
> > >
> > > Egad, Tammy! Are you saying, "At least it hasn't gotten worse?" :)
> > >
> > > On Wed, Oct 13, 2021 at 2:23 PM <tammyvb at spectrumwritingllc.com>
> > > wrote:
> > >
> > > > I just remember a conversation that I had with Dov many years ago
> > > > when I was still attending conferences and even back then, I was
> > > > lamenting about all that Adobe could do so wrong when it came to
> > > > installing/reinstalling/uninstalling and Dov's comment to me was
> > > > that a gentleman at the sister conference had commented to Dov
> > > > "When in the H*LL is Adobe going to stop screwing up my systems!!!"
> > > >
> > > > Even after 20+ years of this, nothing has apparently changed and
> > > > that is sad.
> > > >
> > > > TVB
> > > >
> > > >
> > > > Tammy Van Boening
> > > > Tammy dot vanboening at spectrumwritingllc dot com
> > > >
> https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;!!
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> > > >
> > > >
> > > >
> > > > > -----Original Message-----
> > > > > From: Framers <framers-
> > > > > bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com>
> On
> > > > > Behalf Of A Craig
> > > > > Sent: Wednesday, October 13, 2021 12:06 PM
> > > > > To: An email list for people using Adobe FrameMaker, software.
> > > > > <framers at lists.frameusers.com>
> > > > > Subject: Re: [Framers] Stefan wanted to know why so many of us
> > > > > Adobe users "feel" the way we do about Adobe
> > > > >
> > > > >
> > > > > I wholeheartedly agree — except, sadly, I'm not semi-retired.
> > > > >
> > > > > Alison
> > > > >
> > > > >
> > > > > From: tammyvb at spectrumwritingllc.com
> > > > > To: "An email list for people using Adobe FrameMaker, software."
> > > > > <framers at lists.frameusers.com>
> > > > > Sent: Tuesday, 12 October, 2021 15:55:26
> > > > > Subject: [Framers] Stefan wanted to know why so many of us Adobe
> > > > > users "feel" the way we do about Adobe
> > > > >
> > > > > Because every single solitary time that I have to
> > > > > uninstall/reinstall an
> > > > Adobe
> > > > > app., I hold my breath to see what kind of friggin' rabbit hole
> > > > > Adobe
> > > > takes me
> > > > > down and yep, it pulled a doozy on me this week, and thanks to
> > > > > Adobe, I
> > > > lost
> > > > > a good 2 hours' worth of work to get my system back up to 'snuff.
> > > > >
> > > > > I can give details if interested, but I just wanted to chime in
> > > > > to the
> > > > thread
> > > > > from a few weeks ago, where someone stated that they feel that
> > > > > Adobe hates their customers. . . well, yea, I understand that
> > > > > feeling. I LOVE
> > > > Adobe
> > > > > products. . . I HATE installing/uninstalling them and I hate
> > > > > that Adobe apparently does absolutely NO regression/system
> > > > > testing on their stuff when it comes to this.
> > > > >
> > > > > Count me in as another very dissatisfied and p*ssed off Adobe
> > > > > customer who is grateful to be semi-retired and not having to
> > > > > deal w/ this cr*p
> > > > for
> > > > > much longer.
> > > > >
> > > > >
> > > > >
> > > > > Tammy Van Boening
> > > > > Tammy dot vanboening at spectrumwritingllc dot com
> > > > >
> https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;
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