[Framers] Stefan wanted to know why so many of us Adobe users "feel" the way we do about Adobe

Thu Oct 14 15:33:18 PDT 2021

I will say among the many things that annoy about Adobe, the one that really, really annoys me is that it purports itself to be a technical communication company, yet after around FM 6.0, the absolutely FANTASTIC User guides that they produced to support the use of their products just when down the tubes . . .zip, zilch, nada for how many years now? I still have my very dog-eared, tattered Frame bibles that were sent w/ FM 5.5.6, 6.0 and 7.0 and they are my life-savers to this day when I need to remember how to do something that I haven't done in a long time. Nowadays, you're left to hunting and pecking out on the web, hoping like H*LL that someone in a forum has had the same problem asked and answered, or that in Adobe's lame excuse for Online documentation for any product, that you find a hint of what you need.

I was stuck using RH2019 WAY before it was ready for prime time a few years ago and if it weren't for Matt Sullivan's class, and the support of Peter Grainger, and Surbhi Maheshwari directly from Adobe, I would have just slit my wrists and it shouldn't have had to be like that at all. Adobe's online "documentation" was so lame - grossly incomplete, flat out wrong in places, missing critical information. How on earth did they expect anyone to be able to use a brand new product w/out any decent user documentation - by osmosis or serendipitously? 

And yes, I agree - Adobe has D*MNED good products that meet the needs of projects unlike any other product, but w/out competent and timely support - either the human kind or the user guide kind - it doesn't matter. If you can't use the product the correct way and to its fullest extent, what's the point?

Tammy Van Boening
Tammy dot vanboening at spectrumwritingllc dot com
www.spectrumwritingllc.com

> -----Original Message-----
> From: Framers <framers-
> bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On
> Behalf Of tammyvb at spectrumwritingllc.com
> Sent: Thursday, October 14, 2021 4:19 PM
> To: 'An email list for people using Adobe FrameMaker software.'
> <framers at lists.frameusers.com>
> Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe
> users "feel" the way we do about Adobe
> 
> Amen!!!
> 
> TVB
> 
> Tammy Van Boening
> Tammy dot vanboening at spectrumwritingllc dot com
> www.spectrumwritingllc.com
> 
> > -----Original Message-----
> > From: Framers <framers-
> > bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On
> > Behalf Of Craig, Alison GLI/CA
> > Sent: Thursday, October 14, 2021 11:15 AM
> > To: An email list for people using Adobe FrameMaker software.
> > <framers at lists.frameusers.com>
> > Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe
> > users "feel" the way we do about Adobe
> >
> > IMO, Adobe treats us as open wallets from which to extract more and
> > more money - but they deal only reluctantly with our support issues
> > (you have to be *very* persistent) and (almost) never fix the actual
> > problem. (How many of you have searched the web for an "Adobe
> > solution" and come across a bunch of forums with reams of the same
> > complaint as yours, and the complaints date back 5, 7, 12 or more
> > years?)
> >
> > I've also had the "unhelpful and/or hours-on-hold support" issue with
> > other products (Creative Suite, anyone?) and don't get me started on
> > the dog poo they call "Adobe Digital Editions", which they refuse to
> > fix and also refuse to support. Yes, I know ADE is free, but do it right or
> don't do it at all.
> >
> > Alison
> >
> >
> > -----Original Message-----
> > From: Framers <framers-
> > bounces+acraig=greenlightinnovation.com at lists.frameusers.com> On
> > Behalf Of Caroline Tabach
> > Sent: Wednesday, October 13, 2021 11:47 PM
> > To: An email list for people using Adobe FrameMaker software.
> > <framers at lists.frameusers.com>
> > Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe
> > users "feel" the way we do about Adobe
> >
> > Well, I had Frame 7 for ages and ages, and used to see all the stories
> > on forums, so never moved till we got Windows 10 and then went
> > straight to frame 2015, so did not encounter these issues.
> >
> > Now I am in a place which is not using Frame
> >
> > Caroline Tabach
> >
> > On Wed, 13 Oct 2021, 23:17 , <tammyvb at spectrumwritingllc.com> wrote:
> >
> > > Yea, pretty much. . . I figured after the installation fiascos that
> > > started with the first attempt at the Technical Communication Suite
> > > (TCS,
> > > 2009 - remember that!), Adobe had to catch on fast about this issue,
> > > but apparently that has not been the case. . . it was horrible then
> > > and has stayed just as horrible now. . . at the time, I remember
> > > that I referred to TCS as "Totally Cr*ppy Software.)
> > >
> > > I was an early adopter, and learned fast NOT to be in the case of Adobe. .
> > > . that hosed my system so badly that I had to basically take it down
> > > to bare metal and set everything up from scratch again and I was not
> > > the only one who suffered such a fate. . .
> > >
> > > Tammy Van Boening
> > > Tammy dot vanboening at spectrumwritingllc dot com
> > >
> >
> https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;!!Oq50
> > > -tQ!4YeNP0FWmIjoppPuC6df0zc9rQPfVoaiTMJ-jXcUS-
> > UBlYEMRSBcfhP1w2ORHqEap0
> > > GTOUFa$
> > >
> > > > -----Original Message-----
> > > > From: Framers <framers-
> > > > bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On
> > > > Behalf Of Peter Gold
> > > > Sent: Wednesday, October 13, 2021 1:34 PM
> > > > To: An email list for people using Adobe FrameMaker software.
> > > > <framers at lists.frameusers.com>
> > > > Subject: Re: [Framers] Stefan wanted to know why so many of us
> > > > Adobe users "feel" the way we do about Adobe
> > > >
> > > > Egad, Tammy! Are you saying, "At least it hasn't gotten worse?" :)
> > > >
> > > > On Wed, Oct 13, 2021 at 2:23 PM <tammyvb at spectrumwritingllc.com>
> > > > wrote:
> > > >
> > > > > I just remember a conversation that I had with Dov many years
> > > > > ago when I was still attending conferences and even back then, I
> > > > > was lamenting about all that Adobe could do so wrong when it
> > > > > came to installing/reinstalling/uninstalling and Dov's comment
> > > > > to me was that a gentleman at the sister conference had
> > > > > commented to Dov "When in the H*LL is Adobe going to stop
> screwing up my systems!!!"
> > > > >
> > > > > Even after 20+ years of this, nothing has apparently changed and
> > > > > that is sad.
> > > > >
> > > > > TVB
> > > > >
> > > > >
> > > > > Tammy Van Boening
> > > > > Tammy dot vanboening at spectrumwritingllc dot com
> > > > >
> > https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;!!
> > > > > Oq50-tQ!4YeNP0FWmIjoppPuC6df0zc9rQPfVoaiTMJ-jXcUS-
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> > > > > ORHqEap0GTOUFa$
> > > > >
> > > > >
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: Framers <framers-
> > > > > >
> bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com>
> > On
> > > > > > Behalf Of A Craig
> > > > > > Sent: Wednesday, October 13, 2021 12:06 PM
> > > > > > To: An email list for people using Adobe FrameMaker, software.
> > > > > > <framers at lists.frameusers.com>
> > > > > > Subject: Re: [Framers] Stefan wanted to know why so many of us
> > > > > > Adobe users "feel" the way we do about Adobe
> > > > > >
> > > > > >
> > > > > > I wholeheartedly agree — except, sadly, I'm not semi-retired.
> > > > > >
> > > > > > Alison
> > > > > >
> > > > > >
> > > > > > From: tammyvb at spectrumwritingllc.com
> > > > > > To: "An email list for people using Adobe FrameMaker, software."
> > > > > > <framers at lists.frameusers.com>
> > > > > > Sent: Tuesday, 12 October, 2021 15:55:26
> > > > > > Subject: [Framers] Stefan wanted to know why so many of us
> > > > > > Adobe users "feel" the way we do about Adobe
> > > > > >
> > > > > > Because every single solitary time that I have to
> > > > > > uninstall/reinstall an
> > > > > Adobe
> > > > > > app., I hold my breath to see what kind of friggin' rabbit
> > > > > > hole Adobe
> > > > > takes me
> > > > > > down and yep, it pulled a doozy on me this week, and thanks to
> > > > > > Adobe, I
> > > > > lost
> > > > > > a good 2 hours' worth of work to get my system back up to 'snuff.
> > > > > >
> > > > > > I can give details if interested, but I just wanted to chime
> > > > > > in to the
> > > > > thread
> > > > > > from a few weeks ago, where someone stated that they feel that
> > > > > > Adobe hates their customers. . . well, yea, I understand that
> > > > > > feeling. I LOVE
> > > > > Adobe
> > > > > > products. . . I HATE installing/uninstalling them and I hate
> > > > > > that Adobe apparently does absolutely NO regression/system
> > > > > > testing on their stuff when it comes to this.
> > > > > >
> > > > > > Count me in as another very dissatisfied and p*ssed off Adobe
> > > > > > customer who is grateful to be semi-retired and not having to
> > > > > > deal w/ this cr*p
> > > > > for
> > > > > > much longer.
> > > > > >
> > > > > >
> > > > > >
> > > > > > Tammy Van Boening
> > > > > > Tammy dot vanboening at spectrumwritingllc dot com
> > > > > >
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> > > > > >
> > > >
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