[Framers] Stefan wanted to know why so many of us Adobe users "feel" the way we do about Adobe

[tammyvb at spectrumwritingllc.com]

Matt's stuff has saved my bacon more times than I count w/ the newest
release of RH, and w/ the newest releases of FM. I am using FM2019 because I
really absolutely did not need any of the bells and whistles that keep being
added to FM after FM12, and I would have gladly had FM12 pried out of my
cold, dead hands if given a choice, but alas. . . support for FM12 is no
longer possible w/ ePub from Webworks, so I had to suck it up and upgrade,
but I dug my heels in and paid for a perpetual license (w/out any upgrade
cost consideration).



Tammy Van Boening
Tammy dot vanboening at spectrumwritingllc dot com
www.spectrumwritingllc.com

> -----Original Message-----
> From: Framers <framers-
> bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On
> Behalf Of Lin Sims
> Sent: Friday, October 15, 2021 6:10 AM
> To: An email list for people using Adobe FrameMaker software.
> <framers at lists.frameusers.com>
> Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe
> users "feel" the way we do about Adobe
> 
> Matt has published Working with Content 2020, which is for the most recent
> version of Frame. It's based on the Scriptorium Using FrameMaker 8, and
it's
> pretty helpful. I do recommend it if you're sick of the online help.
> 
> On Thu, Oct 14, 2021 at 6:33 PM <tammyvb at spectrumwritingllc.com> wrote:
> 
> > I will say among the many things that annoy about Adobe, the one that
> > really, really annoys me is that it purports itself to be a technical
> > communication company, yet after around FM 6.0, the absolutely
> > FANTASTIC User guides that they produced to support the use of their
> > products just when down the tubes . . .zip, zilch, nada for how many
> > years now? I still have my very dog-eared, tattered Frame bibles that
> > were sent w/ FM 5.5.6,
> > 6.0 and 7.0 and they are my life-savers to this day when I need to
> > remember how to do something that I haven't done in a long time.
> > Nowadays, you're left to hunting and pecking out on the web, hoping
> > like H*LL that someone in a forum has had the same problem asked and
> > answered, or that in Adobe's lame excuse for Online documentation for
> > any product, that you find a hint of what you need.
> >
> > I was stuck using RH2019 WAY before it was ready for prime time a few
> > years ago and if it weren't for Matt Sullivan's class, and the support
> > of Peter Grainger, and Surbhi Maheshwari directly from Adobe, I would
> > have just slit my wrists and it shouldn't have had to be like that at
all.
> > Adobe's online "documentation" was so lame - grossly incomplete, flat
> > out wrong in places, missing critical information. How on earth did
> > they expect anyone to be able to use a brand new product w/out any
> > decent user documentation - by osmosis or serendipitously?
> >
> > And yes, I agree - Adobe has D*MNED good products that meet the needs
> > of projects unlike any other product, but w/out competent and timely
> > support - either the human kind or the user guide kind - it doesn't
> > matter. If you can't use the product the correct way and to its
> > fullest extent, what's the point?
> >
> > Tammy Van Boening
> > Tammy dot vanboening at spectrumwritingllc dot com
> > www.spectrumwritingllc.com
> 
> 
> --
> Lin Sims
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