[Framers] New Adobe Profiles - Business, Personal

[Scott Prentice]

Nail. Coffin?


On 9/23/21 8:27 AM, Alan Houser wrote:
> Just so you know that "you're not alone" ... I have a customer who is 
> totally locked out of FrameMaker because of this issue, during a 
> critical project period. They are not happy.
>
> -Alan
>
> On 9/23/21 11:13 AM, Sue Thomson wrote:
>> Hi folks
>>
>> I use FrameMaker (as part of Technical Communication Suite), and a 
>> number of Creative Cloud apps (mainly Illustrator but I also use 
>> others occasionally) all day. I usually run FrameMaker and 
>> Illustrator at the same time, switching between them tens of times 
>> during the day.
>>
>> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I 
>> restarted FrameMaker I was prompted to choose an Adobe Profile. The 
>> choice was Business or Personal. There was no way (that I could see) 
>> to progress without making a choice.
>>
>> I had not heard of these profiles before so I looked at the guidance 
>> on the page and chose Business.
>>
>> Oh, boy! How I wish I had not updated FrameMaker. These profiles are 
>> causing me no end of trouble.
>>
>> Our IT department has been talking to Adobe, and IT tells me that 
>> Adobe says… TCS and FM are only available under Personal profile, 
>> Creative Cloud apps are only available under Business profile.
>>
>> This means that now, every time I want to switch between two 
>> applications (which have been running perfectly happily, 
>> side-by-side, for years), I have to sign out of one profile and sign 
>> back in under the other profile. The applications, of course, close 
>> each time I sign out. If I don’t change profiles, then either 
>> FrameMaker or Illustrator (depending upon how I am signed in) claims 
>> to be a trial version, with a countdown.
>>
>> Oddly, if I right-click on an image in FrameMaker I still get the 
>> same old choices to edit the image – i.e. Illustrator and Photoshop 
>> are still on the list of options.
>>
>> Has anyone else come across issues with these new profiles? Am I 
>> missing a trick somewhere?
>>
>> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is 
>> making me re-evaluate my tools. I’m seriously wondering if it is time 
>> to give up on Adobe and switch to something more useable.
>>
>> Sue Thomson MISTC
>> Senior Technical Author
>> Specialist Radio Frequency
>>
>>
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