[Framers] New Adobe Profiles - Business, Personal

[Stefan Gentz]

Hi framers,

I would like to get a better understanding why some of you feel this way and what we as Adobe can do to become better. Please feel invited to reach out to me directly at gentz at adobe.com<mailto:gentz at adobe.com> and I’m happy to have a chat with you on a 1:1 basis.

For any issues you might facing with FrameMaker, please also feel invited to reach out directly to the Adobe Technical Communication Support team which is specialized on FrameMaker and RoboHelp. They be reached at tcssup at adobe.com<mailto:tcssup at adobe.com> 24/7/365 and usually reply within a few hours even if a customer does not have a support contract. Please feel free to reach out to them at any time and copy me on CC: gentz at adobe.com<mailto:gentz at adobe.com>.


[Portrait photo of Stefan Gentz]
Regards,
Stefan Gentz
Senior Worldwide Evangelist, Technical Communication

[Adobe]<http://www.adobe.com/>  [Adobe Experience Manager Icon] <https://www.adobe.com/products/xml-documentation-for-experience-manager.html>   [Adobe TCS Icon] <https://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe FrameMaker Icon] <https://www.adobe.com/products/framemaker.html>   [Adobe RoboHelp Icon] <https://www.adobe.com/products/robohelp.html>   [Adobe Captivate Icon] <https://www.adobe.com/products/captivate.html>   [Adobe Acrobat Icon] <https://www.adobe.com/products/acrobat.html>
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From: Framers <framers-bounces+gentz=adobe.com at lists.frameusers.com> on behalf of A Craig <acraig at shaw.ca>
Date: Friday, 24. September 2021 at 20:44
To: An email list for people using Adobe FrameMaker, software. <framers at lists.frameusers.com>
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

That's not been my recent experience.

I'm with Steve. In my opinion and experience, Adobe treats us like we're all an ugly, necessary evil.

Alison


From: "Robert Lauriston" <robert at lauriston.com>
To: "An email list for people using Adobe FrameMaker, software." <framers at lists.frameusers.com>
Sent: Friday, 24 September, 2021 11:36:32
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

Adobe treats its Creative Cloud customers (InDesign / Photoshop /
Illustrator / Type / etc.) much better than its TCS (FrameMaker /
RoboHelp) / Captivate) customers.

On Fri, Sep 24, 2021 at 7:19 AM Steve Rickaby <srickaby at wordmongers.com> wrote:

> ... Sometimes I think Adobe hates its customers ...
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