[Framers] New Adobe Profiles - Business, Personal

Sat Sep 25 00:41:31 PDT 2021

Thank you @Jeff Coates. Stefan Gentz and a member of the TCS support team have been in touch. We are trying to set up a meeting between Adobe support and our internal IT support.

@Lin Sims, It's good to know that it is possible for this to work. Maybe there is light at the end of the tunnel. 

@TammyVB, Maybe it's worth checking with Adobe to see how to avoid getting into this situation. If @Lin Sims' upgrade worked without problems, perhaps you can still recommend the FrameMaker route to your client. 

Sue T

-----Original Message-----
From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
Sent: 24 September 2021 15:07
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

I've reached out to Stefan Gentz & he's forwarded Sue's info to the TCS team, but because it's a world-wide Adobe day off, we shouldn't expect an response from them until at least Monday.

________________________________
From: Framers <framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> on behalf of Lin Sims <ljsims.ml at gmail.com>
Sent: September 24, 2021 8:23 AM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

That is weird. I updated to FM16.03 when it came out, and I don't recall being asked if it was a business or personal profile or any kind of profile at all. I also have the full CC installed and have had no issues switching back and forth.

On the other hand, both subscriptions are Teams, so maybe the people your IT team talked to don't know what they're talking about. Did you contact tcssup at adobe.com?

On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson <Sue.Thomson at ewst.co.uk> wrote:

> Hi folks
>
> I use FrameMaker (as part of Technical Communication Suite), and a 
> number of Creative Cloud apps (mainly Illustrator but I also use 
> others
> occasionally) all day. I usually run FrameMaker and Illustrator at the 
> same time, switching between them tens of times during the day.
>
> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
> FrameMaker I was prompted to choose an Adobe Profile. The choice was 
> Business or Personal. There was no way (that I could see) to progress 
> without making a choice.
>
> I had not heard of these profiles before so I looked at the guidance 
> on the page and chose Business.
>
> Oh, boy! How I wish I had not updated FrameMaker. These profiles are 
> causing me no end of trouble.
>
> Our IT department has been talking to Adobe, and IT tells me that 
> Adobe says… TCS and FM are only available under Personal profile, 
> Creative Cloud apps are only available under Business profile.
>
> This means that now, every time I want to switch between two 
> applications (which have been running perfectly happily, side-by-side, 
> for years), I have to sign out of one profile and sign back in under the other profile.
> The applications, of course, close each time I sign out. If I don’t 
> change profiles, then either FrameMaker or Illustrator (depending upon 
> how I am signed in) claims to be a trial version, with a countdown.
>
> Oddly, if I right-click on an image in FrameMaker I still get the same 
> old choices to edit the image – i.e. Illustrator and Photoshop are 
> still on the list of options.
>
> Has anyone else come across issues with these new profiles? Am I 
> missing a trick somewhere?
>
> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is 
> making me re-evaluate my tools. I’m seriously wondering if it is time 
> to give up on Adobe and switch to something more useable.
>
> Sue Thomson MISTC
> Senior Technical Author
> Specialist Radio Frequency
>
>
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