[Framers] New Adobe Profiles - Business, Personal

Sat Sep 25 13:23:41 PDT 2021

Yea, but I will wait and see. I had to get the proposal off by Friday, so without knowing whether this is solvable in a very short time, I was kinda’ stuck.

Thank you and good luck!

Sent from my iPhone. Blame Steve Jobs for any typos.

> On Sep 25, 2021, at 1:41 AM, Sue Thomson <Sue.Thomson at ewst.co.uk> wrote:
> 
> Thank you @Jeff Coates. Stefan Gentz and a member of the TCS support team have been in touch. We are trying to set up a meeting between Adobe support and our internal IT support.
> 
> @Lin Sims, It's good to know that it is possible for this to work. Maybe there is light at the end of the tunnel. 
> 
> @TammyVB, Maybe it's worth checking with Adobe to see how to avoid getting into this situation. If @Lin Sims' upgrade worked without problems, perhaps you can still recommend the FrameMaker route to your client. 
> 
> 
> Sue T
> 
> -----Original Message-----
> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com> 
> Sent: 24 September 2021 15:07
> To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
> 
> I've reached out to Stefan Gentz & he's forwarded Sue's info to the TCS team, but because it's a world-wide Adobe day off, we shouldn't expect an response from them until at least Monday.
> 
> 
> ________________________________
> From: Framers <framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> on behalf of Lin Sims <ljsims.ml at gmail.com>
> Sent: September 24, 2021 8:23 AM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
> 
> That is weird. I updated to FM16.03 when it came out, and I don't recall being asked if it was a business or personal profile or any kind of profile at all. I also have the full CC installed and have had no issues switching back and forth.
> 
> On the other hand, both subscriptions are Teams, so maybe the people your IT team talked to don't know what they're talking about. Did you contact tcssup at adobe.com?
> 
>> On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson <Sue.Thomson at ewst.co.uk> wrote:
>> 
>> Hi folks
>> 
>> I use FrameMaker (as part of Technical Communication Suite), and a 
>> number of Creative Cloud apps (mainly Illustrator but I also use 
>> others
>> occasionally) all day. I usually run FrameMaker and Illustrator at the 
>> same time, switching between them tens of times during the day.
>> 
>> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
>> FrameMaker I was prompted to choose an Adobe Profile. The choice was 
>> Business or Personal. There was no way (that I could see) to progress 
>> without making a choice.
>> 
>> I had not heard of these profiles before so I looked at the guidance 
>> on the page and chose Business.
>> 
>> Oh, boy! How I wish I had not updated FrameMaker. These profiles are 
>> causing me no end of trouble.
>> 
>> Our IT department has been talking to Adobe, and IT tells me that 
>> Adobe says… TCS and FM are only available under Personal profile, 
>> Creative Cloud apps are only available under Business profile.
>> 
>> This means that now, every time I want to switch between two 
>> applications (which have been running perfectly happily, side-by-side, 
>> for years), I have to sign out of one profile and sign back in under the other profile.
>> The applications, of course, close each time I sign out. If I don’t 
>> change profiles, then either FrameMaker or Illustrator (depending upon 
>> how I am signed in) claims to be a trial version, with a countdown.
>> 
>> Oddly, if I right-click on an image in FrameMaker I still get the same 
>> old choices to edit the image – i.e. Illustrator and Photoshop are 
>> still on the list of options.
>> 
>> Has anyone else come across issues with these new profiles? Am I 
>> missing a trick somewhere?
>> 
>> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is 
>> making me re-evaluate my tools. I’m seriously wondering if it is time 
>> to give up on Adobe and switch to something more useable.
>> 
>> Sue Thomson MISTC
>> Senior Technical Author
>> Specialist Radio Frequency
>> 
>> 
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> Lin Sims
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