[Framers] New Adobe Profiles - Business, Personal

Mon Sep 27 15:01:49 PDT 2021

Remember, my upgrade was for subscriptions managed through Teams. This
might have made a difference, since Teams is automatically a Business
subscription no matter how you slice it.

On Sat, Sep 25, 2021 at 3:41 AM Sue Thomson <Sue.Thomson at ewst.co.uk> wrote:

> Thank you @Jeff Coates. Stefan Gentz and a member of the TCS support team
> have been in touch. We are trying to set up a meeting between Adobe support
> and our internal IT support.
>
> @Lin Sims, It's good to know that it is possible for this to work. Maybe
> there is light at the end of the tunnel.
>
> @TammyVB, Maybe it's worth checking with Adobe to see how to avoid getting
> into this situation. If @Lin Sims' upgrade worked without problems, perhaps
> you can still recommend the FrameMaker route to your client.
>
>
> Sue T
>
> -----Original Message-----
> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com>
> Sent: 24 September 2021 15:07
> To: An email list for people using Adobe FrameMaker software. <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
>
> I've reached out to Stefan Gentz & he's forwarded Sue's info to the TCS
> team, but because it's a world-wide Adobe day off, we shouldn't expect an
> response from them until at least Monday.
>
>
> ________________________________
> From: Framers <framers-bounces+jeff.coatsworth=
> jonasclub.com at lists.frameusers.com> on behalf of Lin Sims <
> ljsims.ml at gmail.com>
> Sent: September 24, 2021 8:23 AM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
>
> That is weird. I updated to FM16.03 when it came out, and I don't recall
> being asked if it was a business or personal profile or any kind of profile
> at all. I also have the full CC installed and have had no issues switching
> back and forth.
>
> On the other hand, both subscriptions are Teams, so maybe the people your
> IT team talked to don't know what they're talking about. Did you contact
> tcssup at adobe.com?
>
> On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson <Sue.Thomson at ewst.co.uk>
> wrote:
>
> > Hi folks
> >
> > I use FrameMaker (as part of Technical Communication Suite), and a
> > number of Creative Cloud apps (mainly Illustrator but I also use
> > others
> > occasionally) all day. I usually run FrameMaker and Illustrator at the
> > same time, switching between them tens of times during the day.
> >
> > I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted
> > FrameMaker I was prompted to choose an Adobe Profile. The choice was
> > Business or Personal. There was no way (that I could see) to progress
> > without making a choice.
> >
> > I had not heard of these profiles before so I looked at the guidance
> > on the page and chose Business.
> >
> > Oh, boy! How I wish I had not updated FrameMaker. These profiles are
> > causing me no end of trouble.
> >
> > Our IT department has been talking to Adobe, and IT tells me that
> > Adobe says… TCS and FM are only available under Personal profile,
> > Creative Cloud apps are only available under Business profile.
> >
> > This means that now, every time I want to switch between two
> > applications (which have been running perfectly happily, side-by-side,
> > for years), I have to sign out of one profile and sign back in under the
> other profile.
> > The applications, of course, close each time I sign out. If I don’t
> > change profiles, then either FrameMaker or Illustrator (depending upon
> > how I am signed in) claims to be a trial version, with a countdown.
> >
> > Oddly, if I right-click on an image in FrameMaker I still get the same
> > old choices to edit the image – i.e. Illustrator and Photoshop are
> > still on the list of options.
> >
> > Has anyone else come across issues with these new profiles? Am I
> > missing a trick somewhere?
> >
> > I’ve been using FrameMaker, on-and-off, since v7.2 but this change is
> > making me re-evaluate my tools. I’m seriously wondering if it is time
> > to give up on Adobe and switch to something more useable.
> >
> > Sue Thomson MISTC
> > Senior Technical Author
> > Specialist Radio Frequency
> >
> >
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> > From: Framers
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> > On Behalf Of framers-request at lists.frameusers.com
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> --
> Lin Sims
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