[Framers] Question about FrameMaker subscription less than a full year

Wed Feb 23 13:37:48 PST 2022

Hello! This is my first post to this list. I teach tech writers at Austin
Community College (Texas). For years I taught a course featuring FrameMaker;
Frame 11 was the last version I taught with--Adobe got too strict about
student access.

I tried to download the 30-day free trial but screwed up not seeing the
second setup.exe. And so I downloaded again (that was wrong), installed. But
when I open Frame, I get an expired message.

My main concern is helping students around the expense of learning Frame: a
4-month subscription at $39 US would be right in there with current textbook
costs.

Does anyone know if this is possible?

-- David McMurrey, Ph.D.
Business, Government & Technical Communications
Austin Community College
www.prismnet.com/~hcexres/

-----Original Message-----
From: Framers <framers-bounces+hcexres=prismnet.com at lists.frameusers.com> On
Behalf Of framers-request at lists.frameusers.com
Sent: Wednesday, February 23, 2022 3:02 PM
To: framers at lists.frameusers.com
Subject: Framers Digest, Vol 191, Issue 11

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When replying, please edit your Subject line so it is more specific than
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Today's Topics:

   1.  FM2019 and gremlins (tammyvb at spectrumwritingllc.com)
   2. Re:  FM2019 and gremlins (Jeff Coatsworth)
   3. Re:  FM2019 and gremlins (Lin Sims)
   4. Re:  FM2019 and gremlins (Simon Buch)
   5. Re:  FM2019 and gremlins (tammyvb spectrumwritingllc.com)
   6. Re:  FM2019 and gremlins (acraig at shaw.ca)
   7. Re:  FM2019 and gremlins (Jeff Coatsworth)

----------------------------------------------------------------------

Message: 1
Date: Tue, 22 Feb 2022 16:29:32 -0700
From: <tammyvb at spectrumwritingllc.com>
To: <framers at lists.frameusers.com>
Subject: [Framers] FM2019 and gremlins
Message-ID: <002901d82844$0c1af4d0$2450de70$@spectrumwritingllc.com>
Content-Type: text/plain;	charset="us-ascii"

So,

I just opened FM2019 (Windows 10, 64-bit, fully updated) for the first time
in in about a month and a half and whoa. . . the Welcome screen has been
taken over by gremlins apparently. . . it has a totally different layout,
font size, different options etc.  I had no idea that this was even
possible. . .I mean it's a desktop app with a perpetual license so the app
doesn't have to "phone home"  when I launch it , but then even further,
after I opened the book that I last worked on 6 weeks ago, and for one file
in the book, I am getting the following message:

The file "filename.fm" is not a FM file. Framemaker can try to open the file
in either Framemaker or in the file's native application. Uh, the file
>>IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any issues.

When I click on the Framemaker option, I then get a second message stating
that the file can't be opened with this version of FM. . . but it's a file
that I just opened 6 weeks ago. I punted and then tried the heroic open
option to no avail.

I know the chances of this oddity being related to the Welcome screen
metamorphosis is pretty slim, but >>SOMETHING<< had to change in the app to
give me two issues at once. 

Thoughts???? I really, really  need to be able to open this file.

TIA,

TVB

Tammy Van Boening

Tammy dot vanboening at spectrumwritingllc dot com

www.spectrumwritingllc.com

------------------------------

Message: 2
Date: Wed, 23 Feb 2022 12:54:40 +0000
From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com>
To: An email list for people using Adobe FrameMaker software.
	<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins
Message-ID:

Content-Type: text/plain; charset="us-ascii"

Welcome screen issues - several reports on the FM forum; Adobe is looking
into it - there's a workaround involving editing the welcome.htm file
posted. It appears that some Win10 update has messed it up.

Unopenable file - haven't got much to help you on that - maybe download the
2020 trial and try opening a copy of it with that and if it works back save
it & as .mif ________________________________
From: Framers
<framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> on
behalf of tammyvb at spectrumwritingllc.com <tammyvb at spectrumwritingllc.com>
Sent: Tuesday, February 22, 2022 6:29 PM
To: framers at lists.frameusers.com <framers at lists.frameusers.com>
Subject: [Framers] FM2019 and gremlins

So,

I just opened FM2019 (Windows 10, 64-bit, fully updated) for the first time
in in about a month and a half and whoa. . . the Welcome screen has been
taken over by gremlins apparently. . . it has a totally different layout,
font size, different options etc.  I had no idea that this was even
possible. . .I mean it's a desktop app with a perpetual license so the app
doesn't have to "phone home"  when I launch it , but then even further,
after I opened the book that I last worked on 6 weeks ago, and for one file
in the book, I am getting the following message:

The file "filename.fm" is not a FM file. Framemaker can try to open the file
in either Framemaker or in the file's native application. Uh, the file
>>IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any issues.

When I click on the Framemaker option, I then get a second message stating
that the file can't be opened with this version of FM. . . but it's a file
that I just opened 6 weeks ago. I punted and then tried the heroic open
option to no avail.

I know the chances of this oddity being related to the Welcome screen
metamorphosis is pretty slim, but >>SOMETHING<< had to change in the app to
give me two issues at once.

Thoughts???? I really, really  need to be able to open this file.

TIA,

TVB

Tammy Van Boening

Tammy dot vanboening at spectrumwritingllc dot com

https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvbmFzY29
ycG9yYXRlOmE6bzo4ODQ5NDEyMDllNTFhMjM0ZTAxODk4MDE0ZjUzMWMzNTo1OjEzYmE6NmVkMTk
wOGU4YWIyMjA1M2Y2YTZhYmEwZmQyNTEzZDk4ZGI0ODYxNGExNmU1MDE4ODViOTVhODBjYzU2NjA
2NjpwOk4

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------------------------------

Message: 3
Date: Wed, 23 Feb 2022 08:08:57 -0500
From: Lin Sims <ljsims.ml at gmail.com>
To: "An email list for people using Adobe FrameMaker software."
	<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins
Message-ID:
	<CA+MomChgPU3b7uvdC0Uk=Rwc42ben9j5jApXQmPcvcD8PU4a+w at mail.gmail.com>
Content-Type: text/plain; charset="UTF-8"

And if you can't use the trial version for some reason, let us know. I know
I'm willing to open it for you and put it through a mif wash, and I doubt
I'm the only one.

On Wed, Feb 23, 2022 at 7:55 AM Jeff Coatsworth <
Jeff.Coatsworth at jonasclub.com> wrote:

> Welcome screen issues - several reports on the FM forum; Adobe is 
> looking into it - there's a workaround involving editing the 
> welcome.htm file posted. It appears that some Win10 update has messed it
up.
>
> Unopenable file - haven't got much to help you on that - maybe 
> download the 2020 trial and try opening a copy of it with that and if 
> it works back save it & as .mif ________________________________
> From: Framers <framers-bounces+jeff.coatsworth= 
> jonasclub.com at lists.frameusers.com> on behalf of 
> tammyvb at spectrumwritingllc.com <tammyvb at spectrumwritingllc.com>
> Sent: Tuesday, February 22, 2022 6:29 PM
> To: framers at lists.frameusers.com <framers at lists.frameusers.com>
> Subject: [Framers] FM2019 and gremlins
>
> So,
>
>
>
> I just opened FM2019 (Windows 10, 64-bit, fully updated) for the first 
> time in in about a month and a half and whoa. . . the Welcome screen 
> has been taken over by gremlins apparently. . . it has a totally 
> different layout, font size, different options etc.  I had no idea 
> that this was even possible. . .I mean it's a desktop app with a 
> perpetual license so the app doesn't have to "phone home"  when I 
> launch it , but then even further, after I opened the book that I last 
> worked on 6 weeks ago, and for one file in the book, I am getting the
following message:
>
>
>
> The file "filename.fm" is not a FM file. Framemaker can try to open 
> the file in either Framemaker or in the file's native application. Uh, 
> the file
> >>IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any issues.
>
>
>
> When I click on the Framemaker option, I then get a second message 
> stating that the file can't be opened with this version of FM. . . but 
> it's a file that I just opened 6 weeks ago. I punted and then tried 
> the heroic open option to no avail.
>
>
>
> I know the chances of this oddity being related to the Welcome screen 
> metamorphosis is pretty slim, but >>SOMETHING<< had to change in the 
> app to give me two issues at once.
>
>
>
> Thoughts???? I really, really  need to be able to open this file.
>
>
>
> TIA,
>
>
>
> TVB
>
>
>
>
>
> Tammy Van Boening
>
> Tammy dot vanboening at spectrumwritingllc dot com
>
>
> https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvb
> mFzY29ycG9yYXRlOmE6bzo4ODQ5NDEyMDllNTFhMjM0ZTAxODk4MDE0ZjUzMWMzNTo1OjE
> zYmE6NmVkMTkwOGU4YWIyMjA1M2Y2YTZhYmEwZmQyNTEzZDk4ZGI0ODYxNGExNmU1MDE4O
> DViOTVhODBjYzU2NjA2NjpwOk4
>
>
>
>
>
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers at lists.frameusers.com Visit the list's 
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> Send administrative questions to listadmin at frameusers.com 
> _______________________________________________
>
> This message is from the Framers mailing list
>
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--
Lin Sims

------------------------------

Message: 4
Date: Wed, 23 Feb 2022 13:29:08 +0000
From: Simon Buch <simon.buch at m-ais.com>
To: "An email list for people using Adobe FrameMaker software."
	<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins
Message-ID: <e0931141-3a54-049f-53dd-6595546bbc90 at m-ais.com>
Content-Type: text/plain; charset=UTF-8; format=flowed

Hello,

In all the years I have been using FrameMaker, I have only ever 
experienced files that couldn't be opened in the following cases:

1 - files saved on USB drives, and Windows deciding to save energy 
putting computer to sleep
2 - files saved on network locations
3 - files located on a failing drive

#1 was very irritating.? A combination of Windows 10 and HP hardware 
actually corrupted not just FrameMaker documents, but also other files - 
with no identifiable pattern to it.?? As a result, I avoid using USB 
drives for everyday working.

#2 has been frustrating.? If the network drive, or the network 
connection speed is slow, I've experienced FrameMaker crashing when 
attempting to update books, or worse, when attempting to access 
referenced PDF files.

#3 was experienced by our FM trainer who thought his computer had caught 
a virus.? I diagnosed [using "CrystalDiskPortable"] the hard drive was 
in fact failing to read and write files ... occasionally!??? After using 
the Linux utility ddrescue, I was able to retrieve 99.99% of his files.

If I remember correctly, FrameMaker files are always written out in 
multiples of 1024 bytes [1kb].

If I'm working on a big project, I get in to the habit of using a 
frequent backup strategy to store FM and other documents in a ZIP 
archive file with a timestamp reference.? Just in case.

I hope this helps.
/// Simon BUCH

------------------------------

Message: 5
Date: Wed, 23 Feb 2022 13:44:05 +0000
From: tammyvb spectrumwritingllc.com <tammyvb at spectrumwritingllc.com>
To: An email list for people using Adobe FrameMaker software.
	<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins
Message-ID:
	<6E3A1D55-4BEB-4E56-92DA-03B54766E450 at spectrumwritingllc.com>
Content-Type: text/plain; charset="utf-8"

Thank you. I will try this and then reach out if I need help still. This
list rocks.

TVB 

Sent from my iPhone. Blame Steve Jobs for any typos.

> On Feb 23, 2022, at 6:09 AM, Lin Sims <ljsims.ml at gmail.com> wrote:
> 
> ?And if you can't use the trial version for some reason, let us know. I
know
> I'm willing to open it for you and put it through a mif wash, and I doubt
> I'm the only one.
> 
>> On Wed, Feb 23, 2022 at 7:55 AM Jeff Coatsworth <
>> Jeff.Coatsworth at jonasclub.com> wrote:
>> 
>> Welcome screen issues - several reports on the FM forum; Adobe is looking
>> into it - there's a workaround involving editing the welcome.htm file
>> posted. It appears that some Win10 update has messed it up.
>> 
>> Unopenable file - haven't got much to help you on that - maybe download
>> the 2020 trial and try opening a copy of it with that and if it works
back
>> save it & as .mif
>> ________________________________
>> From: Framers <framers-bounces+jeff.coatsworth=
>> jonasclub.com at lists.frameusers.com> on behalf of
>> tammyvb at spectrumwritingllc.com <tammyvb at spectrumwritingllc.com>
>> Sent: Tuesday, February 22, 2022 6:29 PM
>> To: framers at lists.frameusers.com <framers at lists.frameusers.com>
>> Subject: [Framers] FM2019 and gremlins
>> 
>> So,
>> 
>> 
>> 
>> I just opened FM2019 (Windows 10, 64-bit, fully updated) for the first
time
>> in in about a month and a half and whoa. . . the Welcome screen has been
>> taken over by gremlins apparently. . . it has a totally different layout,
>> font size, different options etc.  I had no idea that this was even
>> possible. . .I mean it's a desktop app with a perpetual license so the
app
>> doesn't have to "phone home"  when I launch it , but then even further,
>> after I opened the book that I last worked on 6 weeks ago, and for one
file
>> in the book, I am getting the following message:
>> 
>> 
>> 
>> The file "filename.fm" is not a FM file. Framemaker can try to open the
>> file
>> in either Framemaker or in the file's native application. Uh, the file
>>>> IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any
issues.
>> 
>> 
>> 
>> When I click on the Framemaker option, I then get a second message
stating
>> that the file can't be opened with this version of FM. . . but it's a
file
>> that I just opened 6 weeks ago. I punted and then tried the heroic open
>> option to no avail.
>> 
>> 
>> 
>> I know the chances of this oddity being related to the Welcome screen
>> metamorphosis is pretty slim, but >>SOMETHING<< had to change in the app
to
>> give me two issues at once.
>> 
>> 
>> 
>> Thoughts???? I really, really  need to be able to open this file.
>> 
>> 
>> 
>> TIA,
>> 
>> 
>> 
>> TVB
>> 
>> 
>> 
>> 
>> 
>> Tammy Van Boening
>> 
>> Tammy dot vanboening at spectrumwritingllc dot com
>> 
>> 
>>
https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvbmFzY29
ycG9yYXRlOmE6bzo4ODQ5NDEyMDllNTFhMjM0ZTAxODk4MDE0ZjUzMWMzNTo1OjEzYmE6NmVkMTk
wOGU4YWIyMjA1M2Y2YTZhYmEwZmQyNTEzZDk4ZGI0ODYxNGExNmU1MDE4ODViOTVhODBjYzU2NjA
2NjpwOk4
>> 
>> 
>> 
>> 
>> 
>> _______________________________________________
>> 
>> This message is from the Framers mailing list
>> 
>> Send messages to framers at lists.frameusers.com
>> Visit the list's homepage at
>>
https://url.avanan.click/v2/___http://www.frameusers.com___.YXAzOmpvbmFzY29y
cG9yYXRlOmE6bzo4ODQ5NDEyMDllNTFhMjM0ZTAxODk4MDE0ZjUzMWMzNTo1OjYwZjc6ODYzNGIz
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NzpwOk4
>> Archives located at
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k4MDE0ZjUzMWMzNTo1OjcwMmE6MzY3NzVhN2E4NjRlZTFkZDM4YzJjNjg0ZmY3ZGYwNTEzYmMzZj
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>> Send administrative questions to listadmin at frameusers.com
>> _______________________________________________
>> 
>> This message is from the Framers mailing list
>> 
>> Send messages to framers at lists.frameusers.com
>> Visit the list's homepage at  http://www.frameusers.com
>> Archives located at
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>> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
>> Send administrative questions to listadmin at frameusers.com
>> 
> 
> 
> -- 
> Lin Sims
> _______________________________________________
> 
> This message is from the Framers mailing list
> 
> Send messages to framers at lists.frameusers.com
> Visit the list's homepage at  http://www.frameusers.com
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------------------------------

Message: 6
Date: Wed, 23 Feb 2022 10:06:41 -0800
From: <acraig at shaw.ca>
To: "'An email list for people using Adobe FrameMaker software.'"
	<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins
Message-ID: <001a01d828e0$1c963120$55c29360$@shaw.ca>
Content-Type: text/plain;	charset="utf-8"

Thanks - #2 just might be why I get crashes as my files are on a network.
Have you ever worked out what constitutes a "slow" response? 

Currently I am working at home and remoting in to the server with Citrix. 

Previous pandemic configurations used different software to work remotely
and were much more unstable (I think I've only lost my Citrix connection
once over the past few months, as opposed to once?or even 5?times a day). I
wasn't working much with Frame then, though, so I don't have any "data" to
compare to my current crashes. 

Alison 

-----Original Message-----
From: Framers <framers-bounces+acraig=shaw.ca at lists.frameusers.com> On
Behalf Of Simon Buch
Sent: February 23, 2022 5:29 AM
To: An email list for people using Adobe FrameMaker software.
<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins

Hello,

In all the years I have been using FrameMaker, I have only ever experienced
files that couldn't be opened in the following cases:

1 - files saved on USB drives, and Windows deciding to save energy putting
computer to sleep
2 - files saved on network locations
3 - files located on a failing drive

#1 was very irritating.  A combination of Windows 10 and HP hardware
actually corrupted not just FrameMaker documents, but also other files -
with no identifiable pattern to it.   As a result, I avoid using USB drives
for everyday working.

#2 has been frustrating.  If the network drive, or the network connection
speed is slow, I've experienced FrameMaker crashing when attempting to
update books, or worse, when attempting to access referenced PDF files.

#3 was experienced by our FM trainer who thought his computer had caught a
virus.  I diagnosed [using "CrystalDiskPortable"] the hard drive was in fact
failing to read and write files ... occasionally!    After using the Linux
utility ddrescue, I was able to retrieve 99.99% of his files.

If I remember correctly, FrameMaker files are always written out in
multiples of 1024 bytes [1kb].

If I'm working on a big project, I get in to the habit of using a frequent
backup strategy to store FM and other documents in a ZIP archive file with a
timestamp reference.  Just in case.

I hope this helps.
/// Simon BUCH

_______________________________________________

This message is from the Framers mailing list

Send messages to framers at lists.frameusers.com Visit the list's homepage at
http://www.frameusers.com Archives located at
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Subscribe and unsubscribe at
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Send administrative questions to listadmin at frameusers.com

------------------------------

Message: 7
Date: Wed, 23 Feb 2022 18:13:37 +0000
From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com>
To: An email list for people using Adobe FrameMaker software.
	<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins
Message-ID:

Content-Type: text/plain; charset="Windows-1252"

If it's just you working on them, I'd haul them all local, work on them, and
then zip them up to be backed up on the network location each day. If there
are more authors involved, then your source control system should be
checking files out & back in for you.
________________________________
From: Framers
<framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> on
behalf of acraig at shaw.ca <acraig at shaw.ca>
Sent: Wednesday, February 23, 2022 1:06 PM
To: 'An email list for people using Adobe FrameMaker software.'
<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins

Thanks - #2 just might be why I get crashes as my files are on a network.
Have you ever worked out what constitutes a "slow" response?

Currently I am working at home and remoting in to the server with Citrix.

Previous pandemic configurations used different software to work remotely
and were much more unstable (I think I've only lost my Citrix connection
once over the past few months, as opposed to once?or even 5?times a day). I
wasn't working much with Frame then, though, so I don't have any "data" to
compare to my current crashes.

Alison

-----Original Message-----
From: Framers <framers-bounces+acraig=shaw.ca at lists.frameusers.com> On
Behalf Of Simon Buch
Sent: February 23, 2022 5:29 AM
To: An email list for people using Adobe FrameMaker software.
<framers at lists.frameusers.com>
Subject: Re: [Framers] FM2019 and gremlins

Hello,

In all the years I have been using FrameMaker, I have only ever experienced
files that couldn't be opened in the following cases:

1 - files saved on USB drives, and Windows deciding to save energy putting
computer to sleep
2 - files saved on network locations
3 - files located on a failing drive

#1 was very irritating.  A combination of Windows 10 and HP hardware
actually corrupted not just FrameMaker documents, but also other files -
with no identifiable pattern to it.   As a result, I avoid using USB drives
for everyday working.

#2 has been frustrating.  If the network drive, or the network connection
speed is slow, I've experienced FrameMaker crashing when attempting to
update books, or worse, when attempting to access referenced PDF files.

#3 was experienced by our FM trainer who thought his computer had caught a
virus.  I diagnosed [using "CrystalDiskPortable"] the hard drive was in fact
failing to read and write files ... occasionally!    After using the Linux
utility ddrescue, I was able to retrieve 99.99% of his files.

If I remember correctly, FrameMaker files are always written out in
multiples of 1024 bytes [1kb].

If I'm working on a big project, I get in to the habit of using a frequent
backup strategy to store FM and other documents in a ZIP archive file with a
timestamp reference.  Just in case.

I hope this helps.
/// Simon BUCH

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