[Framers] Question about FrameMaker subscription less than a full year

Wed Feb 23 15:43:54 PST 2022

Adobe offers student pricing. Eligibility requirements are available at the
link below - but you have to request a call back for details:

https://www.adobe.com/products/technicalcommunicationsuite/education.html 

Alison 

-----Original Message-----
From: Framers <framers-bounces+acraig=shaw.ca at lists.frameusers.com> On
Behalf Of hcexres at prismnet.com
Sent: February 23, 2022 1:38 PM
To: framers at lists.frameusers.com
Subject: [Framers] Question about FrameMaker subscription less than a full
year

Hello! This is my first post to this list. I teach tech writers at Austin
Community College (Texas). For years I taught a course featuring FrameMaker;
Frame 11 was the last version I taught with--Adobe got too strict about
student access.

I tried to download the 30-day free trial but screwed up not seeing the
second setup.exe. And so I downloaded again (that was wrong), installed. But
when I open Frame, I get an expired message.

My main concern is helping students around the expense of learning Frame: a
4-month subscription at $39 US would be right in there with current textbook
costs.

Does anyone know if this is possible?

-- David McMurrey, Ph.D.

Business, Government & Technical Communications Austin Community College
<http://www.prismnet.com/~hcexres/> www.prismnet.com/~hcexres/

-----Original Message-----

From: Framers <
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framers-bounces+hcexres=prismnet.com at lists.frameusers.com> On Behalf Of
<mailto:framers-request at lists.frameusers.com>
framers-request at lists.frameusers.com

Sent: Wednesday, February 23, 2022 3:02 PM

To:  <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com

Subject: Framers Digest, Vol 191, Issue 11

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Today's Topics:

   1.  FM2019 and gremlins ( <mailto:tammyvb at spectrumwritingllc.com>
tammyvb at spectrumwritingllc.com)

   2. Re:  FM2019 and gremlins (Jeff Coatsworth)

   3. Re:  FM2019 and gremlins (Lin Sims)

   4. Re:  FM2019 and gremlins (Simon Buch)

   5. Re:  FM2019 and gremlins (tammyvb spectrumwritingllc.com)

   6. Re:  FM2019 and gremlins ( <mailto:acraig at shaw.ca> acraig at shaw.ca)

   7. Re:  FM2019 and gremlins (Jeff Coatsworth)

----------------------------------------------------------------------

Message: 1

Date: Tue, 22 Feb 2022 16:29:32 -0700

From: < <mailto:tammyvb at spectrumwritingllc.com>
tammyvb at spectrumwritingllc.com>

To: < <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com>

Subject: [Framers] FM2019 and gremlins

Message-ID: <
<mailto:002901d82844$0c1af4d0$2450de70$@spectrumwritingllc.com>
002901d82844$0c1af4d0$2450de70$@spectrumwritingllc.com>

Content-Type: text/plain;          charset="us-ascii"

So,

I just opened FM2019 (Windows 10, 64-bit, fully updated) for the first time
in in about a month and a half and whoa. . . the Welcome screen has been
taken over by gremlins apparently. . . it has a totally different layout,
font size, different options etc.  I had no idea that this was even
possible. . .I mean it's a desktop app with a perpetual license so the app
doesn't have to "phone home"  when I launch it , but then even further,
after I opened the book that I last worked on 6 weeks ago, and for one file
in the book, I am getting the following message:

The file "filename.fm" is not a FM file. Framemaker can try to open the file
in either Framemaker or in the file's native application. Uh, the file

>>IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any issues.

When I click on the Framemaker option, I then get a second message stating
that the file can't be opened with this version of FM. . . but it's a file
that I just opened 6 weeks ago. I punted and then tried the heroic open
option to no avail.

I know the chances of this oddity being related to the Welcome screen
metamorphosis is pretty slim, but >>SOMETHING<< had to change in the app to
give me two issues at once. 

Thoughts???? I really, really  need to be able to open this file.

TIA,

TVB

Tammy Van Boening

Tammy dot vanboening at spectrumwritingllc dot com

 <http://www.spectrumwritingllc.com> www.spectrumwritingllc.com

------------------------------

Message: 2

Date: Wed, 23 Feb 2022 12:54:40 +0000

From: Jeff Coatsworth < <mailto:Jeff.Coatsworth at jonasclub.com>
Jeff.Coatsworth at jonasclub.com>

To: An email list for people using Adobe FrameMaker software.

            < <mailto:framers at lists.frameusers.com>
framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Message-ID:

<DM4PR19MB5740117E2648DD58FFC97183E93C9 at DM4PR19MB5740.namprd19.prod.outlook.

com>

Content-Type: text/plain; charset="us-ascii"

Welcome screen issues - several reports on the FM forum; Adobe is looking
into it - there's a workaround involving editing the welcome.htm file
posted. It appears that some Win10 update has messed it up.

Unopenable file - haven't got much to help you on that - maybe download the

2020 trial and try opening a copy of it with that and if it works back save
it & as .mif ________________________________

From: Framers

<
<mailto:framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com>
framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> on
behalf of  <mailto:tammyvb at spectrumwritingllc.com>
tammyvb at spectrumwritingllc.com < <mailto:tammyvb at spectrumwritingllc.com>
tammyvb at spectrumwritingllc.com>

Sent: Tuesday, February 22, 2022 6:29 PM

To:  <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com <
<mailto:framers at lists.frameusers.com> framers at lists.frameusers.com>

Subject: [Framers] FM2019 and gremlins

So,

I just opened FM2019 (Windows 10, 64-bit, fully updated) for the first time
in in about a month and a half and whoa. . . the Welcome screen has been
taken over by gremlins apparently. . . it has a totally different layout,
font size, different options etc.  I had no idea that this was even
possible. . .I mean it's a desktop app with a perpetual license so the app
doesn't have to "phone home"  when I launch it , but then even further,
after I opened the book that I last worked on 6 weeks ago, and for one file
in the book, I am getting the following message:

The file "filename.fm" is not a FM file. Framemaker can try to open the file
in either Framemaker or in the file's native application. Uh, the file

>>IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any issues.

When I click on the Framemaker option, I then get a second message stating
that the file can't be opened with this version of FM. . . but it's a file
that I just opened 6 weeks ago. I punted and then tried the heroic open
option to no avail.

I know the chances of this oddity being related to the Welcome screen
metamorphosis is pretty slim, but >>SOMETHING<< had to change in the app to
give me two issues at once.

Thoughts???? I really, really  need to be able to open this file.

TIA,

TVB

Tammy Van Boening

Tammy dot vanboening at spectrumwritingllc dot com

<https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvbmFzY2
9>
https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvbmFzY29

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2NjpwOk4

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------------------------------

Message: 3

Date: Wed, 23 Feb 2022 08:08:57 -0500

From: Lin Sims < <mailto:ljsims.ml at gmail.com> ljsims.ml at gmail.com>

To: "An email list for people using Adobe FrameMaker software."

            < <mailto:framers at lists.frameusers.com>
framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Message-ID:

            <
<mailto:CA+MomChgPU3b7uvdC0Uk=Rwc42ben9j5jApXQmPcvcD8PU4a+w at mail.gmail.com>
CA+MomChgPU3b7uvdC0Uk=Rwc42ben9j5jApXQmPcvcD8PU4a+w at mail.gmail.com>

Content-Type: text/plain; charset="UTF-8"

And if you can't use the trial version for some reason, let us know. I know
I'm willing to open it for you and put it through a mif wash, and I doubt
I'm the only one.

On Wed, Feb 23, 2022 at 7:55 AM Jeff Coatsworth <
<mailto:Jeff.Coatsworth at jonasclub.com> Jeff.Coatsworth at jonasclub.com> wrote:

> Welcome screen issues - several reports on the FM forum; Adobe is 

> looking into it - there's a workaround involving editing the 

> welcome.htm file posted. It appears that some Win10 update has messed 

> it

up.

> 

> Unopenable file - haven't got much to help you on that - maybe 

> download the 2020 trial and try opening a copy of it with that and if 

> it works back save it & as .mif ________________________________

> From: Framers <framers-bounces+jeff.coatsworth= 

>  <mailto:jonasclub.com at lists.frameusers.com>
jonasclub.com at lists.frameusers.com> on behalf of 

>  <mailto:tammyvb at spectrumwritingllc.com> tammyvb at spectrumwritingllc.com <
<mailto:tammyvb at spectrumwritingllc.com> tammyvb at spectrumwritingllc.com>

> Sent: Tuesday, February 22, 2022 6:29 PM

> To:  <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com <
<mailto:framers at lists.frameusers.com> framers at lists.frameusers.com>

> Subject: [Framers] FM2019 and gremlins

> 

> So,

> 

> 

> 

> I just opened FM2019 (Windows 10, 64-bit, fully updated) for the first 

> time in in about a month and a half and whoa. . . the Welcome screen 

> has been taken over by gremlins apparently. . . it has a totally 

> different layout, font size, different options etc.  I had no idea 

> that this was even possible. . .I mean it's a desktop app with a 

> perpetual license so the app doesn't have to "phone home"  when I 

> launch it , but then even further, after I opened the book that I last 

> worked on 6 weeks ago, and for one file in the book, I am getting the

following message:

> 

> 

> 

> The file "filename.fm" is not a FM file. Framemaker can try to open 

> the file in either Framemaker or in the file's native application. Uh, 

> the file

> >>IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any issues.

> 

> 

> 

> When I click on the Framemaker option, I then get a second message 

> stating that the file can't be opened with this version of FM. . . but 

> it's a file that I just opened 6 weeks ago. I punted and then tried 

> the heroic open option to no avail.

> 

> 

> 

> I know the chances of this oddity being related to the Welcome screen 

> metamorphosis is pretty slim, but >>SOMETHING<< had to change in the 

> app to give me two issues at once.

> 

> 

> 

> Thoughts???? I really, really  need to be able to open this file.

> 

> 

> 

> TIA,

> 

> 

> 

> TVB

> 

> 

> 

> 

> 

> Tammy Van Boening

> 

> Tammy dot vanboening at spectrumwritingllc dot com

> 

> 

>  <https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvb>
https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvb

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> 

> 

> 

> 

> 

> _______________________________________________

> 

> This message is from the Framers mailing list

> 

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> 

> This message is from the Framers mailing list

> 

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--

Lin Sims

------------------------------

Message: 4

Date: Wed, 23 Feb 2022 13:29:08 +0000

From: Simon Buch < <mailto:simon.buch at m-ais.com> simon.buch at m-ais.com>

To: "An email list for people using Adobe FrameMaker software."

            < <mailto:framers at lists.frameusers.com>
framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Message-ID: < <mailto:e0931141-3a54-049f-53dd-6595546bbc90 at m-ais.com>
e0931141-3a54-049f-53dd-6595546bbc90 at m-ais.com>

Content-Type: text/plain; charset=UTF-8; format=flowed

Hello,

In all the years I have been using FrameMaker, I have only ever experienced
files that couldn't be opened in the following cases:

1 - files saved on USB drives, and Windows deciding to save energy putting
computer to sleep

2 - files saved on network locations

3 - files located on a failing drive

#1 was very irritating.? A combination of Windows 10 and HP hardware
actually corrupted not just FrameMaker documents, but also other files -
with no identifiable pattern to it.?? As a result, I avoid using USB drives
for everyday working.

#2 has been frustrating.? If the network drive, or the network connection
speed is slow, I've experienced FrameMaker crashing when attempting to
update books, or worse, when attempting to access referenced PDF files.

#3 was experienced by our FM trainer who thought his computer had caught a
virus.? I diagnosed [using "CrystalDiskPortable"] the hard drive was in fact
failing to read and write files ... occasionally!??? After using the Linux
utility ddrescue, I was able to retrieve 99.99% of his files.

If I remember correctly, FrameMaker files are always written out in
multiples of 1024 bytes [1kb].

If I'm working on a big project, I get in to the habit of using a frequent
backup strategy to store FM and other documents in a ZIP archive file with a
timestamp reference.? Just in case.

I hope this helps.

/// Simon BUCH

------------------------------

Message: 5

Date: Wed, 23 Feb 2022 13:44:05 +0000

From: tammyvb spectrumwritingllc.com <
<mailto:tammyvb at spectrumwritingllc.com> tammyvb at spectrumwritingllc.com>

To: An email list for people using Adobe FrameMaker software.

            < <mailto:framers at lists.frameusers.com>
framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Message-ID:

            <
<mailto:6E3A1D55-4BEB-4E56-92DA-03B54766E450 at spectrumwritingllc.com>
6E3A1D55-4BEB-4E56-92DA-03B54766E450 at spectrumwritingllc.com>

Content-Type: text/plain; charset="utf-8"

Thank you. I will try this and then reach out if I need help still. This
list rocks.

TVB 

Sent from my iPhone. Blame Steve Jobs for any typos.

> On Feb 23, 2022, at 6:09 AM, Lin Sims < <mailto:ljsims.ml at gmail.com>
ljsims.ml at gmail.com> wrote:

> 

> ?And if you can't use the trial version for some reason, let us know. 

> I

know

> I'm willing to open it for you and put it through a mif wash, and I 

> doubt I'm the only one.

> 

>> On Wed, Feb 23, 2022 at 7:55 AM Jeff Coatsworth < 

>>  <mailto:Jeff.Coatsworth at jonasclub.com> Jeff.Coatsworth at jonasclub.com>
wrote:

>> 

>> Welcome screen issues - several reports on the FM forum; Adobe is 

>> looking into it - there's a workaround involving editing the 

>> welcome.htm file posted. It appears that some Win10 update has messed it
up.

>> 

>> Unopenable file - haven't got much to help you on that - maybe 

>> download the 2020 trial and try opening a copy of it with that and if 

>> it works

back

>> save it & as .mif

>> ________________________________

>> From: Framers <framers-bounces+jeff.coatsworth= 

>>  <mailto:jonasclub.com at lists.frameusers.com>
jonasclub.com at lists.frameusers.com> on behalf of 

>>  <mailto:tammyvb at spectrumwritingllc.com> tammyvb at spectrumwritingllc.com <
<mailto:tammyvb at spectrumwritingllc.com> tammyvb at spectrumwritingllc.com>

>> Sent: Tuesday, February 22, 2022 6:29 PM

>> To:  <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com <
<mailto:framers at lists.frameusers.com> framers at lists.frameusers.com>

>> Subject: [Framers] FM2019 and gremlins

>> 

>> So,

>> 

>> 

>> 

>> I just opened FM2019 (Windows 10, 64-bit, fully updated) for the 

>> first

time

>> in in about a month and a half and whoa. . . the Welcome screen has 

>> been taken over by gremlins apparently. . . it has a totally 

>> different layout, font size, different options etc.  I had no idea 

>> that this was even possible. . .I mean it's a desktop app with a 

>> perpetual license so the

app

>> doesn't have to "phone home"  when I launch it , but then even 

>> further, after I opened the book that I last worked on 6 weeks ago, 

>> and for one

file

>> in the book, I am getting the following message:

>> 

>> 

>> 

>> The file "filename.fm" is not a FM file. Framemaker can try to open 

>> the file in either Framemaker or in the file's native application. 

>> Uh, the file

>>>> IS<< an FM file . .  . I just worked on it 6 weeks ago w/out any

issues.

>> 

>> 

>> 

>> When I click on the Framemaker option, I then get a second message

stating

>> that the file can't be opened with this version of FM. . . but it's a

file

>> that I just opened 6 weeks ago. I punted and then tried the heroic 

>> open option to no avail.

>> 

>> 

>> 

>> I know the chances of this oddity being related to the Welcome screen 

>> metamorphosis is pretty slim, but >>SOMETHING<< had to change in the 

>> app

to

>> give me two issues at once.

>> 

>> 

>> 

>> Thoughts???? I really, really  need to be able to open this file.

>> 

>> 

>> 

>> TIA,

>> 

>> 

>> 

>> TVB

>> 

>> 

>> 

>> 

>> 

>> Tammy Van Boening

>> 

>> Tammy dot vanboening at spectrumwritingllc dot com

>> 

>> 

>> 

<https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvbmFzY2
9>
https://url.avanan.click/v2/___www.spectrumwritingllc.com___.YXAzOmpvbmFzY29

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2NjpwOk4

>> 

>> 

>> 

>> 

>> 

>> _______________________________________________

>> 

>> This message is from the Framers mailing list

>> 

>> Send messages to  <mailto:framers at lists.frameusers.com>
framers at lists.frameusers.com Visit the list's 

>> homepage at

>> 

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>
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Message: 6

Date: Wed, 23 Feb 2022 10:06:41 -0800

From: < <mailto:acraig at shaw.ca> acraig at shaw.ca>

To: "'An email list for people using Adobe FrameMaker software.'"

            < <mailto:framers at lists.frameusers.com>
framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Message-ID: < <mailto:001a01d828e0$1c963120$55c29360$@shaw.ca>
001a01d828e0$1c963120$55c29360$@shaw.ca>

Content-Type: text/plain;          charset="utf-8"

Thanks - #2 just might be why I get crashes as my files are on a network.

Have you ever worked out what constitutes a "slow" response? 

Currently I am working at home and remoting in to the server with Citrix. 

Previous pandemic configurations used different software to work remotely
and were much more unstable (I think I've only lost my Citrix connection
once over the past few months, as opposed to once?or even 5?times a day). I
wasn't working much with Frame then, though, so I don't have any "data" to
compare to my current crashes. 

Alison 

-----Original Message-----

From: Framers < <mailto:framers-bounces+acraig=shaw.ca at lists.frameusers.com>
framers-bounces+acraig=shaw.ca at lists.frameusers.com> On Behalf Of Simon Buch

Sent: February 23, 2022 5:29 AM

To: An email list for people using Adobe FrameMaker software.

< <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Hello,

In all the years I have been using FrameMaker, I have only ever experienced
files that couldn't be opened in the following cases:

1 - files saved on USB drives, and Windows deciding to save energy putting
computer to sleep

2 - files saved on network locations

3 - files located on a failing drive

#1 was very irritating.  A combination of Windows 10 and HP hardware
actually corrupted not just FrameMaker documents, but also other files -

with no identifiable pattern to it.   As a result, I avoid using USB drives

for everyday working.

#2 has been frustrating.  If the network drive, or the network connection
speed is slow, I've experienced FrameMaker crashing when attempting to
update books, or worse, when attempting to access referenced PDF files.

#3 was experienced by our FM trainer who thought his computer had caught a
virus.  I diagnosed [using "CrystalDiskPortable"] the hard drive was in fact

failing to read and write files ... occasionally!    After using the Linux

utility ddrescue, I was able to retrieve 99.99% of his files.

If I remember correctly, FrameMaker files are always written out in
multiples of 1024 bytes [1kb].

If I'm working on a big project, I get in to the habit of using a frequent
backup strategy to store FM and other documents in a ZIP archive file with a
timestamp reference.  Just in case.

I hope this helps.

/// Simon BUCH

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Message: 7

Date: Wed, 23 Feb 2022 18:13:37 +0000

From: Jeff Coatsworth < <mailto:Jeff.Coatsworth at jonasclub.com>
Jeff.Coatsworth at jonasclub.com>

To: An email list for people using Adobe FrameMaker software.

            < <mailto:framers at lists.frameusers.com>
framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Message-ID:

<DM4PR19MB574094E69B8566C0A4F30F53E93C9 at DM4PR19MB5740.namprd19.prod.outlook.

com>

Content-Type: text/plain; charset="Windows-1252"

If it's just you working on them, I'd haul them all local, work on them, and
then zip them up to be backed up on the network location each day. If there
are more authors involved, then your source control system should be
checking files out & back in for you.

________________________________

From: Framers

<
<mailto:framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com>
framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> on
behalf of  <mailto:acraig at shaw.ca> acraig at shaw.ca < <mailto:acraig at shaw.ca>
acraig at shaw.ca>

Sent: Wednesday, February 23, 2022 1:06 PM

To: 'An email list for people using Adobe FrameMaker software.'

< <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Thanks - #2 just might be why I get crashes as my files are on a network.

Have you ever worked out what constitutes a "slow" response?

Currently I am working at home and remoting in to the server with Citrix.

Previous pandemic configurations used different software to work remotely
and were much more unstable (I think I've only lost my Citrix connection
once over the past few months, as opposed to once?or even 5?times a day). I
wasn't working much with Frame then, though, so I don't have any "data" to
compare to my current crashes.

Alison

-----Original Message-----

From: Framers < <mailto:framers-bounces+acraig=shaw.ca at lists.frameusers.com>
framers-bounces+acraig=shaw.ca at lists.frameusers.com> On Behalf Of Simon Buch

Sent: February 23, 2022 5:29 AM

To: An email list for people using Adobe FrameMaker software.

< <mailto:framers at lists.frameusers.com> framers at lists.frameusers.com>

Subject: Re: [Framers] FM2019 and gremlins

Hello,

In all the years I have been using FrameMaker, I have only ever experienced
files that couldn't be opened in the following cases:

1 - files saved on USB drives, and Windows deciding to save energy putting
computer to sleep

2 - files saved on network locations

3 - files located on a failing drive

#1 was very irritating.  A combination of Windows 10 and HP hardware
actually corrupted not just FrameMaker documents, but also other files -

with no identifiable pattern to it.   As a result, I avoid using USB drives

for everyday working.

#2 has been frustrating.  If the network drive, or the network connection
speed is slow, I've experienced FrameMaker crashing when attempting to
update books, or worse, when attempting to access referenced PDF files.

#3 was experienced by our FM trainer who thought his computer had caught a
virus.  I diagnosed [using "CrystalDiskPortable"] the hard drive was in fact

failing to read and write files ... occasionally!    After using the Linux

utility ddrescue, I was able to retrieve 99.99% of his files.

If I remember correctly, FrameMaker files are always written out in
multiples of 1024 bytes [1kb].

If I'm working on a big project, I get in to the habit of using a frequent
backup strategy to store FM and other documents in a ZIP archive file with a
timestamp reference.  Just in case.

I hope this helps.

/// Simon BUCH

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