[Framers] Save to PDF - Minutes turned into hours (Resolved)
cuc tu
cuc2u at hotmail.com
Tue Jun 14 13:58:11 PDT 2022
All, I think the combination of Simon's listed exclusions and IT making a change to real-time protection was the solution that worked for us.
Thank you all.
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Subject: Framers Digest, Vol 195, Issue 4
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Today's Topics:
1. Re: Save to PDF - Minutes turned into hours (docudoc at hotmail.com)
2. Re: Save to PDF - Minutes turned into hours (Simon BUCH)
3. Re: Framers Digest, Vol 195, Issue 3 - Save to PDF -
Minutes turned into hours (cuc tu) (Orly Zimmerman)
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Message: 1
Date: Mon, 13 Jun 2022 22:11:47 +0000
From: <docudoc at hotmail.com>
To: An email list for people using Adobe FrameMaker software.
<framers at lists.frameusers.com>
Subject: Re: [Framers] Save to PDF - Minutes turned into hours
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If I recall correctly, the need to do the 2-step PDF generation process ended some time around FM 8.
It's also significant that neither part of the process was a "save as". The first step was to Print to a PDF file, then Distill the PS to PDF using the Adobe Distiller tool.
It's also significant to note that the 2-step process did not produce an interactive PDF file. In particular, cross-references and coded hyperlinks are not active links because the link information was not passed through to the PS when you were "printing" a document or book.
-FR
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From: Framers <framers-bounces+docudoc=hotmail.com at lists.frameusers.com> on behalf of Marek, James <jim.marek.ext at siemens.com>
Sent: Monday, June 13, 2022 3:57 PM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Save to PDF - Minutes turned into hours
Way back when, on FM 6, we also had problems with "Save to PDF". Adobe
recommended saving as a PostScript file, then saving that as a PDF.
-----Original Message-----
From: Framers
<framers-bounces+jim.marek.ext=siemens.com at lists.frameusers.com> On Behalf
Of Tom Beiswenger
Sent: Monday, June 13, 2022 12:26 PM
To: An email list for people using Adobe FrameMaker software.
<framers at lists.frameusers.com>
Subject: Re: [Framers] Save to PDF - Minutes turned into hours
Our company also is still using FM12. All was well until everyone was
upgraded to Windows 10 and the company wasn't willing to pay the
subscription price for upgrading FM from a 32 bit app to 64 bit. Save to PDF
was broken. After attempting to save two large books to PDF and ended up one
"no file"
and one that worked, I discovered that if I created a little dummy book (a
3-4 page) FM book and always did a save as PDF on it before doing the same
with a real book, the save as PDF worked. That was several years ago. I only
have to run the dummy book once during an FM session. Not sure why it works,
but it does.
________
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Message: 2
Date: Tue, 14 Jun 2022 08:15:24 +0100
From: Simon BUCH <simon.buch at m-ais.com>
To: "An email list for people using Adobe FrameMaker software."
<framers at lists.frameusers.com>, cuc tu <cuc2u at hotmail.com>
Subject: Re: [Framers] Save to PDF - Minutes turned into hours
Message-ID: <b520a271-147e-3d42-94f8-ac5f343b2e21 at m-ais.com>
Content-Type: text/plain; charset=UTF-8; format=flowed
Hello,
I have experienced this many times with my customers where documents
fail to print, or are very slow to print.
The behaviour seems to be exacerbated by having embedded PDF in a
FrameMaker document, or graphics that contain transparency.
I discovered this years ago, and it's actually an interaction between
Microsoft anti-virus products and the Acrobat Distiller [Adobe PDF
printer] process that causes it to hang while attempting to print any
documents which contain embedded graphics with transparency areas.?
Documents that don't have transparent graphics often print without any
problem.
The antivirus products known to experience this behaviour are:
???? Windows Defender
???? Windows Intune Endpoint Protection
???? Microsoft Security Essentials
???? Microsoft System Center Endpoint Protection
???? Microsoft Forefront Security for SharePoint
???? Microsoft Endpoint Protection
???? Microsoft Forefront Endpoint Protection
To allow FrameMaker and Acrobat Distiller to print, and if you make use
of Microsoft anti-virus products, it is recommended to configure the
antivirus product to exclude scanning the processes such as:
%ProgramFiles%\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
%ProgramFiles(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe
? and also to exclude scanning the folders and files below:
%ProgramFiles(x86)%\Adobe
If your IT department don't permit you do add these exceptions, inform
them that their choice of antivirus product prevents you from producing
PDF using the Adobe PDF printer, and make it *their* problem!
I would also advise them that the Microsoft "Print to PDF" printer is
*not* an option as it does not provide all the features you require to
create your PDF.
I hope this helps resolve the problems you have experienced.
Regards
/// Simon BUCH
On 13/06/2022 18:06, cuc tu wrote:
> Hi All,
>
> One-by-one, we're all experiencing a problem saving as PDF. We're still using FM12. It does not matter if we're working on the network or local HDD.
>
> We know the IT group changed virus protection from Sophos to Windows Security and we've disabled everything we can. I'm not sure if that is related or if there could have been a Windows update that has affected this version of FM. We've tried uninstalling and reinstalling.
>
>
> Any suggestions?
>
> Thanks, C2
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------------------------------
Message: 3
Date: Tue, 14 Jun 2022 07:35:54 +0000
From: Orly Zimmerman <orlyz at xsightlabs.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Cc: "cuc2u at hotmail.com" <cuc2u at hotmail.com>
Subject: Re: [Framers] Framers Digest, Vol 195, Issue 3 - Save to PDF
- Minutes turned into hours (cuc tu)
Message-ID:
<AS8P193MB1416403907D4F01D838C4D8FC2AA9 at AS8P193MB1416.EURP193.PROD.OUTLOOK.COM>
Content-Type: text/plain; charset="utf-8"
HI C2,
Did you try a MIF wash?
This means saving all the files, as well as the book file, as MIF, and then resaving as FM.
This and perhaps restarting your computer usually helps in these situations.
The simple way to do the MIF wash to a book is to install the BookMIFwash driver (BookComponentMIFWash.dll found in the ) that comes with your FM installation - search for it in one of the FM subfolders - there is a text readme file (fm_bookmifwash.c) that tells you how to install it such that it shows up on your FM menu line.
This, in the past, has saved me many times.
(Oddly enough, it's under SAMPLES>SCRIPTS and UTILITIES in my installation.)
I currently run the latest FM - so now I do a Publish>PDF which is usually fine. Haven't had to do a MIF wash in a while, thank goodness.
Much Luck,
OrlyZ
----------------------------------------------------------------------
Message: 1
Date: Mon, 13 Jun 2022 17:06:57 +0000
From: cuc tu <cuc2u at hotmail.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Subject: [Framers] Save to PDF - Minutes turned into hours
Hi All,
One-by-one, we're all experiencing a problem saving as PDF. We're still using FM12. It does not matter if we're working on the network or local HDD.
We know the IT group changed virus protection from Sophos to Windows Security and we've disabled everything we can. I'm not sure if that is related or if there could have been a Windows update that has affected this version of FM. We've tried uninstalling and reinstalling.
Any suggestions?
Thanks, C2
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