OT: RoboHelp documentation
D L Reynolds
reynolds at semicool.com
Fri Jan 4 04:02:57 PST 2008
We ordered two copies of the Adobe Technical Communications Suite, as
well as two sets of documentation. The software arrived before
Thanksgiving, but yesterday we were notified that Adobe had cancelled
production of the documentation.
We've been able to track down most of the manuals online, but we're
stuck when it comes to RoboHelp. We've never used this app before and
really need some guidance. Help files are fine as far as they go, but
we don't need information in spoonfuls -- we need help seeing the big
picture. We need a big honking manual.
There is a link to RoboHelp documentation on Adobe's web site, but
all the docs refer to v.6 and earlier: http://www.adobe.com/support/
robohelp/documentation.html
Another Adobe link leads nowhere: See -- http://www.adobe.com/
support/documentation/en/robohelp/
then click the Adobe RoboHelp 7: Getting Started link. All you get is
an "Access Denied" page.
Phoning Adobe Customer Support was a total waste of time. I spoke to
several very nice young New Delhi denizens with faux Anglo names, all
of whom were extremely polite and completely clueless (Adobe's fault,
not theirs).
We found and ordered a third-party RoboHelp book from Amazon, but
have no way of assessing quality or completeness. So, can anyone
recommend other resources for learning RoboHelp? (And when it comes
to customer support, is Adobe the new Microsoft?)
Many thanks for your consideration,
--D Reynolds
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