RoboHelp documentation
Flato, Gillian
gflato at nanometrics.com
Fri Jan 4 09:03:20 PST 2008
When you say production, do you mean they are just not printing the
manuals? Have you checked if there are PDFS or help files available on
the CD or in the software?
Thank you,
Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr.
Milpitas, CA. 95035
408.545.6316
408.232.5911
gflato at nanometrics.com
-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of D L Reynolds
Sent: Friday, January 04, 2008 4:03 AM
To: framers at lists.frameusers.com
Subject: OT: RoboHelp documentation
We ordered two copies of the Adobe Technical Communications Suite, as
well as two sets of documentation. The software arrived before
Thanksgiving, but yesterday we were notified that Adobe had cancelled
production of the documentation.
We've been able to track down most of the manuals online, but we're
stuck when it comes to RoboHelp. We've never used this app before and
really need some guidance. Help files are fine as far as they go, but
we don't need information in spoonfuls -- we need help seeing the big
picture. We need a big honking manual.
There is a link to RoboHelp documentation on Adobe's web site, but
all the docs refer to v.6 and earlier: http://www.adobe.com/support/
robohelp/documentation.html
Another Adobe link leads nowhere: See -- http://www.adobe.com/
support/documentation/en/robohelp/
then click the Adobe RoboHelp 7: Getting Started link. All you get is
an "Access Denied" page.
Phoning Adobe Customer Support was a total waste of time. I spoke to
several very nice young New Delhi denizens with faux Anglo names, all
of whom were extremely polite and completely clueless (Adobe's fault,
not theirs).
We found and ordered a third-party RoboHelp book from Amazon, but
have no way of assessing quality or completeness. So, can anyone
recommend other resources for learning RoboHelp? (And when it comes
to customer support, is Adobe the new Microsoft?)
Many thanks for your consideration,
--D Reynolds
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