Possible Bug in Frame 9

[Art Campbell]

If you're actually running XP under emulation, as Jeff says, be sure you get
and download this Microsoft Hotfix:
http://support.microsoft.com/?id=952909 -- it applies to all PS printers,
including the logical PDF.

Also, make sure you're fully patched, and that the Helvetica font that
you're using has licensing that permits it to be embedded.

Art Campbell
         art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358


On Tue, Apr 13, 2010 at 1:09 PM, Jeff Coatsworth <
jeff.coatsworth at jonassoftware.com> wrote:

> I don't know if the Windows XP hotfix that gets mentioned on the lists
> would help your issue or not. The link is in the Adobe dev blog or search
> the FM forum pages for "hotfix"
>
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com [mailto:
> framers-bounces at lists.frameusers.com] On Behalf Of Scott White
> Sent: Tuesday, April 13, 2010 12:42 PM
> To: framers at lists.frameusers.com List
> Subject: Possible Bug in Frame 9
>
> We may have discovered a bug in Frame when saving to PDF. We were creating
> print-ready PDFs for our printer and for some reason it would not embed our
> Helvetica Fraction Fonts in the PDF.
> I have my PDF settings set like have been using for years with Frame 7
> through 8. Never a problem.
> Now we save as PDF and a couple of files will embed the fonts fine and then
> all of a sudden we get bad output. Instead of the fraction looking like
> (superscript)1/(subscript)2 it looks like Z/x or whatever fraction we are
> trying to use.
> I had to shutdown Framemaker 9 and restart it and then the fonts would
> embed in the file correctly.  I visually check my files when we first
> output, but then let the process run after I approve. I had no idea what I
> approved would change. This cost me $1,000 at the printer as I had to redo
> all my files.
>
> Framemaker 9 running on Windows XP Pro through bootcamp on a MAC.
>
>
>
>
> Scott White
> Media Production & EBC Manager
> Implementation Coordinator
> 210-704-8239
> swhite at alamark.com
>
>
>
>
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