Acrobat 9 - a disaster

Sun Jul 25 07:19:28 PDT 2010

You CAN have Reader and Acrobat at the same time. You CANNOT have two
Acrobats; IOW, two PDF creators.

On Sun, Jul 25, 2010 at 8:14 AM, Fei Min Lorente
<FeiMin.Lorente at onsemi.com> wrote:
> Thanks, Dov! I was experiencing the same problem as Alison, insofar as
> my browser would crash when I tried to look at a PDF in it (just
> clicking on a URL). We ended up working around it by setting the Acrobat
> internet preferences to not display PDF in browser. But now that you
> mention that you can't even have Reader and Acrobat installed at the
> same time, I noticed that I have Adobe Reader 9 as well as Adobe Acrobat
> 9 Pro. Our company pushed Reader 9 onto all our computers, so I'm not
> sure I can get rid of it, but at least now I know why I'm having that
> PDF in a browser problem.
>
> I posted this before, but just for completeness, I'm on Windows XP SP3
> and using Firefox 3.6.4 and IE 8.
>
> Fei Min Lorente
>
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs
> Sent: Saturday, July 24, 2010 11:39 PM
> To: Framers E-mail List
> Subject: RE: Acrobat 9 - a disaster
> Importance: High
>
> I heard my name used in vain (if not on-line!).
> In terms of Alison's original posting ...
>
> The symptoms you describe with regards to Acrobat 9 are not standard
> Acrobat 9 behaviour. You did not post exactly what Windows and/or
> browser versions you are using, but we currently are unaware of any
> normal situation that would yield the symptoms you describe.
>
> I open PDF files in browser windows on a regular basis with Acrobat 9
> with no problems whatsoever. Likewise, when I click on a URL in a PDF
> file while in Acrobat 9, I get to the website in a browser window.
>
> The only way you can get what you describe as a "PDFised version of
> the web page" would be if you opened invoked "Create PDF=>From Web Page"
> (Shift-CTRL-O) and that PDF would not be in a browser window. When you
> click on a URL, Acrobat 9 normally prompts you as to whether to allow
> you to open the web page (via a browser) or to block the access to the
> web site. It NEVER creates a PDF file via clicking on a URL unless you
> right-click on a URL and explicitly choose "Append to Document" or
> "Open Weblink as New Document." There are no options or program
> preferences
> which contravene this behaviour.
>
> Any attempt to try diagnosing what's happening on your system would be
> at best wild speculation but it would almost seem like there might be
> "competing" PDF readers/processors concurrently installed on your
> system.
> Be aware that Adobe does not support concurrent installation of multiple
>
> versions of Acrobat on a single system (such as Acrobat 8 and Acrobat 9
> installed at the same time). Adobe does not recommend concurrent
> installation of the same versions of both Reader and Acrobat on a system
> (such as Acrobat 9 and Reader installed at the same time) or even worse
> differing versions of both Reader and Acrobat on a system (such as
> Acrobat 9 and Reader 8 installed at the same time). Even more so, we
> certainly cannot vouch for what will happen if you have Acrobat or
> Reader
> plus some other third party PDF reader or creator concurrently
> installed.
> If you even have an inkling of how these programs integrate with drivers
>
> and the browser(s) under Window, you will understand the chaos that such
> mixtures of programs may engender to your system.
>
> So, as a start, I would look at ALL the software installed on your
> system
> and assure that there is only ONE, repeat only ONE PDF processing
> program
> on your computer. If your system is "clean" in this regard, you might
> try
> totally uninstalling any remaining version of Acrobat / Reader on your
> system and then run a registry cleaner utility program to assure that
> fragments of some previously installed "stuff" is truly eradicated from
> your system. Then after rebooting, try installing Acrobat 9 from scratch
>
> and see if that makes a difference.
>
> If that doesn't help, please advise. Likewise, if this does resolve you
> problem, likewise let us know. Good luck!
>
>        - Dov
>
>
>> -----Original Message-----
>> From: Alan T Litchfield
>> Sent: Saturday, July 24, 2010 1:36 PM
>> To: dr_gonzo at pobox.com
>> Cc: framers at lists.frameusers.com; Alison White
>>
>> hmm yes.
>>
>> No point in complaining here. There are a few Adobe people but they
>> would have interest mostly in FrameMaker, except Dov.
>>
>> I might also suggest you get in touch with Adobe Customer care if you
>> have a corporate license. Oh and don't expect anyone here to forward
>> your complaint for you.
>>
>> Cheers
>> Alan
>>
>> On 24/07/2010, at 1:34 AM, Steve Johnson wrote:
>>
>> > You should post this on the Adobe forum.
>> >
>> > In the paragraph "With Acrobat 9, I cannot..." have you tried
>> > distilling using Acrobat 6 or 7 compatibility?
>> >
>> > On Fri, Jul 23, 2010 at 3:19 AM, Alison White
>> > <aliwhite at ozemail.com.au> wrote:
>> >> I've just upgraded to Acrobat 9 and regret the decision. Not sure
> how to
>> >> post my complaints, so {sorry}. If you can on-forward, I'd be
> grateful.
>> >>
>> >> With Acrobat 9, I cannot open a pdf inside any mainstream browser
> without it
>> >> (Acrobat + browser) failing completely (zilch). To get anything to
> happen I
>> >> have to set browser preferences to not open Acrobat in the browser.
>> >>
>> >> Then, within my pdfs, my www.links don't open a default browser
> window
>> >> anymore (as expected) - instead I get a long-winded pdfised version
> of the
>> >> web page (definitely NOT required)!!!
>> >>
>> >> What the ? is going on?
>> >>
>> >> I'm not sure how to complain - but this is really NOT GOOD - I am
> about to
>> >> abandon ANY idea of pdf, including LIVECYCLE FORMS, as a viable
> enterprise
>> >> option.
>> >>
>> >> Back to 8 with ABSOLUTELY NO LINKS TO AN UPGARDE OFFERED.
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-- 
============
Steve Johnson, dr_gonzo at pobox.com