FrameMaker 8: Bullets Disappearing in PDF

[Grunewald, Jill]

Thanks, we are using Windows XP. Another person also made the same suggestion so we will try installing the hotfix and see if it will remedy the issue. 

-----Original Message-----
From: Art Campbell [mailto:art.campbell at gmail.com] 
Sent: Thursday, April 07, 2011 7:14 PM
To: Grunewald, Jill
Cc: framers at lists.frameusers.com
Subject: Re: FrameMaker 8: Bullets Disappearing in PDF

Jill, It's really hard to trouble shoot from a distance without full system info.

But if you're on XP, the first step would be to download the MS Hotfix for all PostScript printers, which fixes a number of problems including some text dropouts

http://support.microsoft.com/?id=952909 (Gives details on the Hotfix)

http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en-us
(Direct Download Link)"




Art Campbell
               art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Thu, Apr 7, 2011 at 2:02 PM, Grunewald, Jill <jill.k.grunewald at medtronic.com> wrote:
> Clarification to previous posting.  Has anyone experienced a problem 
> with bullets disappearing from a PDF?  They are all visible in 
> FrameMaker, but disappear when the PDF is generated.  It does not 
> occur with all users and only occurs with large documents.
> ________________________________
> From: Grunewald, Jill
> Sent: Wednesday, April 06, 2011 12:52 PM
> To: 'framers at lists.frameusers.com'
> Subject: FrameMaker 8: Bullets Disappearing in PDF
>
> Has anyone experienced a problem with bullets appearing from a PDF?  
> We are not seeing the problem with all documents and it does not occur 
> on every machine with FrameMaker installed.  We already verified that 
> the Zapf Dingbats font is installed on the user's machine.  This 
> problem is only occurring with bullets.  We are printing using the 
> Adobe printer, generating the ps file and then creating the PDF using distiller.
>
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