Adobe Acrobat question

Wed Apr 20 13:44:44 PDT 2011

All,

I was asked for a summary of what I did and why, so here it is:

1.) Right after I got the message about Adobe Updater still running, I went
into Task Manager and looked for a task that would indicate the Adobe
Updater that I could kill - something like this - C:\Program Files\Common
Files\Adobe\Updater5\AdobeUpdater.exe" but no such task was listed.

2.) I googled Adobe Updater still running and found t his -
http://forums.adobe.com/message/2893395 - which indicated that a solution
had been posted at   <http://forums.adobe.com/message/2884467#2884467>
http://forums.adobe.com/message/2884467#2884467 in  a post by Pronil Sen
Gupta; however, the post again indicated to look for the Updater.exe and
kill that.

3.) I ultimately wound up killing these processes in task manager -
acrotray.exe*32 and another task that I can't remember the exact name of,
but it obviously was an Adobe task related to Adobe AIR.

4.) Opened Adobe Acrobat, selected help > check for updates and voila, I was
now able to check for updates. Rather than downloading and installing 25
separate update files, a bundle is downloaded that updates the application
in one fell swoop from your current version (mine was 9.2.0) to the most
recent version (9.4.3); if for some reason this bundle is not downloaded,
then just like FM updates, you might have several to carry out, but again,
it will be much less than 25 individual updates. 

Just from googling this issue and perusing the Adobe Forums, I guess this
can be a common problem - that Adobe Updater is stuck in a loop in a
background, and you have to manually kill all adobe processes to be able to
use the Help > Check for Updates function. 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

From: Roberta Hennessey [mailto:rahennessey at gmail.com] 
Sent: Wednesday, April 20, 2011 1:50 PM
To: info at spectrumwritingllc.com
Subject: Re: Adobe Acrobat question

Can you share in case anyone else has the issue?

Thanks.

On Wed, Apr 20, 2011 at 3:38 PM, Spectrum Writing
<info at spectrumwritingllc.com> wrote:

Thanks. I got the help that I needed. The list is a life-saver.

TVB

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

From: Spectrum Writing [mailto:info at spectrumwritingllc.com] 
Sent: Wednesday, April 20, 2011 1:07 PM
To: info at spectrumwritingllc.com; framers at lists.frameusers.com
Subject: RE: Adobe Acrobat question

FWIW, 

Forgot to add that the first thing that I did was immediately go to Task
Manager and look for the appropriate task that I could kill, but the only
Adobe task that is listed is the task for Adobe Acrobat itself - nothing for
an installer, or any other Adobe task.

TVB

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, April 20, 2011 12:42 PM
To: framers at lists.frameusers.com
Subject: OT: Adobe Acrobat question

All,

Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help > Check for Updates, and
I immediately get a message that states that "Updater is already running."
Say what? How can that be? The very first time that I opened Help > Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help > Check for Updates function operational for my
installation?

Thanks!

TVB

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

_______________________________________________

You are currently subscribed to framers as rahennessey at gmail.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscribe at lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com

Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

-- 
Roberta Hennessey
Technical Writer
(978) 835-4282

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20110420/09410d51/attachment.htm>