FM 10 crashes

[Scott Penney]

I've never seen this problem in FM 10 before. I had upgraded to 10 earlier this summer, but only began to have problems in the past week.

The version of FM is 10.0.1.408, installed on a Windows 7 64-bit machine. I have 8 GB RAM with an Intel Core 2 processor.

Whenever I open an FM file, whether created in FM 8, 9, or 10, FM hangs after a few minutes, during which the menu bar disappears. At this point, I can only close the program.  I tried uninstalling and reinstalling, but this did not work.  First  I upgraded on the network. But reinstalling, I upgraded from the website. In neither case did I use a disc. I don't know if that's a problem. There was an Adobe forum message in which the crash problem was solved by the CD reinstall.

On the Adobe forum I came across another posting that described a similar failure, with the added advice that the registry should be cleaned.  But I don't know the exact steps for cleaning the registry.

Scott Penney
Senior Technical Writer
Concepts NREC
217 Billings Farm Road
White River Junction, VT 05033
spe at conceptsnrec.com
802-280-6130


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