documentation best practices

Writer generic668 at yahoo.ca
Mon Dec 5 14:27:30 PST 2011


That's what I was thinking. It sounds more like marketing copy than user guide content.

Nadine




>________________________________
> From: Jeff Coatsworth <jeff.coatsworth at jonassoftware.com>
>To: "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
>Sent: Monday, December 5, 2011 5:21:46 PM
>Subject: RE: documentation best practices
> 
>
>It's called "marketing" ;>)
>
>
>________________________________
> From: framers-bounces at lists.frameusers.com 
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of hessiansx4
>Sent: Monday, December 05, 2011 5:56 AM
>To: framers at lists.frameusers.com
>Subject: documentation best 
practices
>
>
>I could use some insight into a situation I haven't 
encountered before today: how does one best respond to a request (read: order) 
to include something in their product's documentation about a functionality that 
will not be released with the upcoming release (it will still be in 
development) but is hoped to be ready "shortly" (whatever that 
means) after the product is released.
> 
>I've politely pointed out that industry best practice 
is to document what IS as opposed to what WILL BE and that certain liabilities 
might be incurred if promises are made and then something goes wrong. 
> 
>Any thoughts?
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