trouble installing TCS3 with CS5 DP

[Anthony Davey]

Hi John, 

I'm listening, but can't help as I'm running a trial TCS3 on top of Design Standard CS4 (on XP Pro SP3).  Only problem I've had so far is that Frame 10 crashes for reasons I don't understand.  These crashes seem to relate to corrupted files, but haven't happened to a pattern as yet.  That and the issue with Acrobat X not recognising installed fonts.

I saw no problems when I installed the TCS3 trial from CD on top of DS4.

Regards,
Ant

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato
Sent: 04 March 2011 14:03
To: framers at lists.frameusers.com
Subject: trouble installing TCS3 with CS5 DP

I have had Adobse CS5 Design Premium for some time, and am now adding TCS3. FrameMaker 10 is an upgrade from FM9, RoboHelp and Captivate are all-new to this system, and I don't know what the relationship is with TCS3's Acrobat X and CS5's Acrobat 9, or with TCS3's Photoshop and CS5's Photoshop.
It's not working. FM10 and RH9 always fail to install, but everything else seems to install OK. 
I get some failure messages relating to AdobeHelp and other things that seem to be under the covers, and a number that refer to things that pre-exist without upgrade paths to the new versions, but no obvious conflicts with the main products - nonetheless it is those that fail to install.
Adobe Support has escalated this, but is still flailing about wildly three days later. 
Has anyone else had similar experiences with CS5 and TCS3? 
 
John Sgammato
Principal Technical Writer
Imprivata, Inc
Lexington, MA 02421

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