trouble installing TCS3 with CS5 DP

[John Sgammato]

In the end it was a complete disaster. Adobe Support took over my
machine to do some tricks, and when they were done I could no longer
enable my VPN connection or my virus protection. I brought the computer
to IT, who rebuilt it and installed everything. Later I got a call from
Adobe asking to see the install logs - I said I did that last week (you
knucklehead).  The guy I talked to said he was the top tier of Adobe
support, and a lower-level guy had done some things that he should not
have done at his level. I replied I don't need you anymore and I hope I
never do again.

So there's a cautionary tale. Like they say: "Experience is what you get
when you didn't get what you wanted."
john

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Anthony Davey
Sent: Friday, March 04, 2011 9:24 AM
To: John Sgammato; framers at lists.frameusers.com
Subject: RE: trouble installing TCS3 with CS5 DP

Hi John, 

I'm listening, but can't help as I'm running a trial TCS3 on top of
Design Standard CS4 (on XP Pro SP3).  Only problem I've had so far is
that Frame 10 crashes for reasons I don't understand.  These crashes
seem to relate to corrupted files, but haven't happened to a pattern as
yet.  That and the issue with Acrobat X not recognising installed fonts.

I saw no problems when I installed the TCS3 trial from CD on top of DS4.

Regards,
Ant

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato
Sent: 04 March 2011 14:03
To: framers at lists.frameusers.com
Subject: trouble installing TCS3 with CS5 DP

I have had Adobse CS5 Design Premium for some time, and am now adding
TCS3. FrameMaker 10 is an upgrade from FM9, RoboHelp and Captivate are
all-new to this system, and I don't know what the relationship is with
TCS3's Acrobat X and CS5's Acrobat 9, or with TCS3's Photoshop and CS5's
Photoshop.
It's not working. FM10 and RH9 always fail to install, but everything
else seems to install OK. 
I get some failure messages relating to AdobeHelp and other things that
seem to be under the covers, and a number that refer to things that
pre-exist without upgrade paths to the new versions, but no obvious
conflicts with the main products - nonetheless it is those that fail to
install.
Adobe Support has escalated this, but is still flailing about wildly
three days later. 
Has anyone else had similar experiences with CS5 and TCS3? 
 
John Sgammato
Principal Technical Writer
Imprivata, Inc
Lexington, MA 02421

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