OT: Any opinions on creating online help?

[Gay Alson]

Hello,

 

On Windows 7, FM 9, fully patched, considering upgrading to 10 but
nothing imminent.

 

For years we've produced both compressed and uncompressed HTML help,
most of it created manually in a good editor. We've purposely stayed
away from third-party conversion utilities, mostly so that whenever
something breaks, we can fix it ourselves.

 

Now we're thinking of improving our method of help creation/maintenance.
Maybe doing something with a knowledge-base - or would structured FM
hold more promise? Not much disposable time for steep learning curves...
and as always, cost matters.

 

I'm fishing for suggestions, advice, or anything helpful about ... help.


 

Thanks,

~~Gay

                                 

_________________________________________

Gay Alson
Technical Writer
Epicor Retail
www.epicor.com <http://www.epicor.com> 
Tel.: (514) 426-0822, ext. 2116
Fax: (514) 426-0824
E-mail: galson at epicor.com <mailto:galson at epicor.com> 

Epicor (Incorporating NSB and CRS)
2800 Trans Canada Highway, Pointe Claire QC H9R 1T1
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