Re: OT: Any opinions on creating online help?

[Roger Shuttleworth]

Hello Gay

You omitted to tell us what your other deliverables are, apart from Help; and what your future deliverables may be. For example, if you are not creating PDF, do you need FM at all? Will you be translating?

The range of options spans all the way from a single HAT such as RoboHelp (alone) to a dedicated XML content management system using a dedicated XML editor (which could be FM) and outputting to several formats and several languages.

More information, please!

Roger

Roger Shuttleworth
Technical Documentation
AV-BASE Systems Inc.
1000 Air Ontario Drive, Suite 200
London, Ontario
N5V 3S4
Tel. 519 691-0919 ext. 330
  _____  

From: Gay Alson [mailto:GALSON at epicor.com]
To: framers at lists.frameusers.com
Sent: Wed, 30 Mar 2011 09:41:33 -0400
Subject: OT:  Any opinions on creating online help?

                



Hello,

 

On Windows 7, FM 9, fully patched, considering upgrading to 10 but nothing imminent.

 

For years we’ve produced both compressed and uncompressed HTML help, most of it created manually in a good editor. We’ve purposely stayed away from third-party conversion utilities, mostly so that whenever something breaks, we can fix it ourselves.

 

Now we’re thinking of improving our method of help creation/maintenance. Maybe doing something with a knowledge-base – or would structured FM hold more promise? Not much disposable time for steep learning curves… and as always, cost matters.

 

I’m fishing for suggestions, advice, or anything helpful about … help. 

 

Thanks,

~~Gay

                                 

_________________________________________

Gay Alson
Technical Writer
Epicor Retail
www.epicor.com
Tel.: (514) 426-0822, ext. 2116
Fax: (514) 426-0824
E-mail: galson at epicor.com

Epicor (Incorporating NSB and CRS)
2800 Trans Canada Highway, Pointe Claire QC H9R 1T1

   
    _____  

    
  
  This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses.    
   
  Le présent courriel est envoyé à l’intention exclusive de son ou de ses destinataires. Si vous avez reçu ce courriel par erreur, veuillez en aviser immédiatement l’expéditeur et supprimer ce message. Si vous n’êtes pas le destinataire visé, nous vous informons que toute utilisation, divulgation ou distribution de cette communication est strictement interdite sans la permission préalable de l’auteur. Des précautions ont été prises afin de réduire au maximum le risque de transmission de virus informatique, mais nous tenons à vous conseiller de procéder à vos propres vérifications antivirus de toute pièce jointe à ce message. Aucune responsabilité ne sera assumée à la suite de toute perte ou de tout dommage causés par des virus.    

  

This message has been scanned for malware by Websense.  www.websense.com      
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20110330/b4e173b8/attachment.htm>