OT: Any opinions on creating online help?

[Gay Alson]

Sorry for the omissions and thanks for your response.

Our deliverables are a multitude of various end-user docs: User guides, install docs, release notes, you name it.  Dozens of documents, updated on a regular basis. We distribute our FM-authored docs in PDF format.  Translation is a maybe, up ahead somewhere, not a current consideration. 

I was aware of RoboHelp and WebWorks, but haven’t got anything on which to base a comparison. And there are probably several other cost-effective alternatives.  I contacted the list to see what I could learn from other folks’ experiences.

Thanks for all feedback,

~~Gay

 

From: Roger Shuttleworth [mailto:rshuttleworth at avbasesystems.com] 
Sent: Wednesday, March 30, 2011 1:43 PM
To: Gay Alson; framers at lists.frameusers.com
Subject: Re: OT: Any opinions on creating online help?

 

Hello Gay

You omitted to tell us what your other deliverables are, apart from Help; and what your future deliverables may be. For example, if you are not creating PDF, do you need FM at all? Will you be translating?

The range of options spans all the way from a single HAT such as RoboHelp (alone) to a dedicated XML content management system using a dedicated XML editor (which could be FM) and outputting to several formats and several languages.

More information, please!

Roger


Roger Shuttleworth
Technical Documentation
AV-BASE Systems Inc.
1000 Air Ontario Drive, Suite 200
London, Ontario
N5V 3S4
Tel. 519 691-0919 ext. 330



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