Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)

Wed May 30 11:38:04 PDT 2012

Maybe that function is controlled by your IT department.

Nadine

>________________________________
> From: Alison Craig <Alison.Craig at ultrasonix.com>
>To: "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
>Sent: Wednesday, May 30, 2012 2:32:07 PM
>Subject: Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)
> 
>
>How do I “Deactivate” FM9 before uninstalling and reinstalling, if “Deactivate” is grayed out on the Help Menu?
> 
>Alison
> 
> 
>Alison Craig 
>Technical Documentation Lead
>
>604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508
>Ultrasonix Medical Corporation | www.ultrasonix.com
>
>
> 
>From:Magnus, Thomas C [mailto:Thomas.Magnus at Teradata.com] 
>Sent: Wednesday, May 30, 2012 10:55 AM
>To: Alison Craig
>Subject: REinstalling FM9 (WAS Problems with PDF creation since Windows update)
> 
>Alison,
> 
>When installing FrameMaker, be sure to clear (deselect) the option to install the PDF Add-On  that is included with FrameMaker. I’ve heard that the PDF Add-on causes problems if you subsequently install Acrobat (the full product).
> 
>Tom
> 
>From:Alison Craig [mailto:Alison.Craig at ultrasonix.com] 
>Sent: Wednesday, May 30, 2012 10:47 AM
>To: framers at lists.frameusers.com; Laura Fergusson (l.fergusson at codestuff.net); Magnus, Thomas C
>Subject: RE: Problems with PDF creation since Windows update
> 
>One other piece of information…
> 
>When I try Save as PDF I get the following message: To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed.
> 
>When I open Distiller and look, the About Box says I’m using Distiller version 9.5.1283.
> 
>Alison
> 
>From:framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Alison Craig
>Sent: Wednesday, May 30, 2012 10:42 AM
>To: Magnus, Thomas C; Laura Fergusson; framers at lists.frameusers.com
>Subject: RE: Problems with PDF creation since Windows update
> 
>Thanks, that solved part of my problem as Print Book can at least see the Adobe PDF printer again, but it still won’t recognize any joboption files.
> 
>Does anyone know where FrameMaker looks for joboptions? I’ll copy them in manually if I have to – although I can’t figure out why they would go missing.
> 
>Alison
> 
> 
>From:Magnus, Thomas C [mailto:Thomas.Magnus at Teradata.com] 
>Sent: Wednesday, May 30, 2012 10:34 AM
>To: Alison Craig; Laura Fergusson; framers at lists.frameusers.com
>Subject: RE: Problems with PDF creation since Windows update
> 
>Alison and Laura,
> 
>I had an  issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine.
> 
>Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults.
> 
>    http://forums.adobe.com/thread/617432
> 
>.               On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me:
> 
>1.       Click the Start menu, and then click Devices and Printers
>2.       Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts
>3.       Click OK
>4.       Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults
>5.       On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.
>6.       On the Adobe PDF Properties dialog, click OK
> 
>Hope this helps,
>Tom
> 
> 
>From:framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Alison Craig
>Sent: Wednesday, May 30, 2012 10:22 AM
>To: Laura Fergusson; framers at lists.frameusers.com
>Subject: RE: Problems with PDF creation since Windows update
> 
>I may have stumbled on this problem as well, although I am now completely confused.
> 
>On Monday, I tried to install the Acrobat 10 trial and had issues as I didn’t uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn’t seem to recognize Distiller, although Distiller is really still there and opens just fine.
> 
>Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?).
> 
>Given Laura’s issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates – or not!
> 
>Does anyone have any thoughts?
> 
>FM 9 Version: 9.0p255
>Unstructured
>OS: Windows 7, 64 bit
> 
>Alison
> 
> 
>Alison Craig 
>Technical Documentation Lead
>
>604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508
>Ultrasonix Medical Corporation | www.ultrasonix.com
>
>
> 
>From:framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Laura Fergusson
>Sent: Tuesday, May 29, 2012 5:34 AM
>To: framers at lists.frameusers.com
>Subject: Problems with PDF creation since Windows update
> 
>Has anyone else had problems with creating PDFs from Framemaker since the weekend?
>There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF.
> 
>I’m using Frame 8 on Windows 7.
> 
>I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past...
> 
>If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose.
> 
>Many thanks
>Laura
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