Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)

Wed May 30 11:39:11 PDT 2012

Nope.

I’m the only “Framer” here and I control (and do) all my installs. I’m also supposed to have complete administrative controls over my system, but I guess I should double check that.

Alison

From: Writer [mailto:generic668 at yahoo.ca]
Sent: Wednesday, May 30, 2012 11:38 AM
To: Alison Craig; framers at lists.frameusers.com
Subject: Re: Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)

Maybe that function is controlled by your IT department.

Nadine

________________________________
From: Alison Craig <Alison.Craig at ultrasonix.com<mailto:Alison.Craig at ultrasonix.com>>
To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Sent: Wednesday, May 30, 2012 2:32:07 PM
Subject: Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)

How do I “Deactivate” FM9 before uninstalling and reinstalling, if “Deactivate” is grayed out on the Help Menu?

Alison

Alison Craig
Technical Documentation Lead

604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508
Ultrasonix Medical Corporation | www.ultrasonix.com<http://www.ultrasonix.com/>

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From: Magnus, Thomas C [mailto:Thomas.Magnus at Teradata.com]<mailto:[mailto:Thomas.Magnus at Teradata.com]>
Sent: Wednesday, May 30, 2012 10:55 AM
To: Alison Craig
Subject: REinstalling FM9 (WAS Problems with PDF creation since Windows update)

Alison,

When installing FrameMaker, be sure to clear (deselect) the option to install the PDF Add-On  that is included with FrameMaker. I’ve heard that the PDF Add-on causes problems if you subsequently install Acrobat (the full product).

Tom

From: Alison Craig [mailto:Alison.Craig at ultrasonix.com]<mailto:[mailto:Alison.Craig at ultrasonix.com]>
Sent: Wednesday, May 30, 2012 10:47 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>; Laura Fergusson (l.fergusson at codestuff.net<mailto:l.fergusson at codestuff.net>); Magnus, Thomas C
Subject: RE: Problems with PDF creation since Windows update

One other piece of information…

When I try Save as PDF I get the following message: To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed.

When I open Distiller and look, the About Box says I’m using Distiller version 9.5.1283.

Alison

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com]<mailto:[mailto:framers-bounces at lists.frameusers.com]> On Behalf Of Alison Craig
Sent: Wednesday, May 30, 2012 10:42 AM
To: Magnus, Thomas C; Laura Fergusson; framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: RE: Problems with PDF creation since Windows update

Thanks, that solved part of my problem as Print Book can at least see the Adobe PDF printer again, but it still won’t recognize any joboption files.

Does anyone know where FrameMaker looks for joboptions? I’ll copy them in manually if I have to – although I can’t figure out why they would go missing.

Alison

From: Magnus, Thomas C [mailto:Thomas.Magnus at Teradata.com]<mailto:[mailto:Thomas.Magnus at Teradata.com]>
Sent: Wednesday, May 30, 2012 10:34 AM
To: Alison Craig; Laura Fergusson; framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: RE: Problems with PDF creation since Windows update

Alison and Laura,

I had an  issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine.

Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults.

    http://forums.adobe.com/thread/617432

.               On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me:

1.       Click the Start menu, and then click Devices and Printers
2.       Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts
3.       Click OK
4.       Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults
5.       On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.
6.       On the Adobe PDF Properties dialog, click OK

Hope this helps,
Tom

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com]<mailto:[mailto:framers-bounces at lists.frameusers.com]> On Behalf Of Alison Craig
Sent: Wednesday, May 30, 2012 10:22 AM
To: Laura Fergusson; framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: RE: Problems with PDF creation since Windows update

I may have stumbled on this problem as well, although I am now completely confused.

On Monday, I tried to install the Acrobat 10 trial and had issues as I didn’t uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn’t seem to recognize Distiller, although Distiller is really still there and opens just fine.

Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?).

Given Laura’s issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates – or not!

Does anyone have any thoughts?

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7, 64 bit

Alison

Alison Craig
Technical Documentation Lead

604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508
Ultrasonix Medical Corporation | www.ultrasonix.com<http://www.ultrasonix.com/>

[cid:image002.jpg at 01CD3E58.D511F360]

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com]<mailto:[mailto:framers-bounces at lists.frameusers.com]> On Behalf Of Laura Fergusson
Sent: Tuesday, May 29, 2012 5:34 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Problems with PDF creation since Windows update

Has anyone else had problems with creating PDFs from Framemaker since the weekend?
There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF.

I’m using Frame 8 on Windows 7.

I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past...

If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose.

Many thanks
Laura

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