Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate?

[Tammy Van Boening]

Thank you everyone for your responses. I truly appreciate the support and
understanding. I have an offer of help and should be able to resolve my
issue.

 

Thank you again,

 

TVB

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Wednesday, April 10, 2013 7:15 AM
To: framers at lists.frameusers.com
Subject: OT: Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe
step up to the plate?

 

All,

I am posting to this list hoping that someone from Adobe is reading this and
will step up to the plate. I purchased a copy of Adobe Acrobat Pro Extended
9 over 2 1/2 years ago. I purchased a disk from Adobe. The disk got packed
in a recent move and is in storage and I cannot get to it. I have contacted
Adobe for a replacement download  link or disk. I have the valid license
number and order number. Adobe is refusing. They say that they only thing
that they can do is purchase an upgrade from them. Why should I have to
purchase an upgrade if I have already purchased a copy? Adobe said that is
was "my fault" because I purchased a disk and had I purchased a download
link instead, that I could access that link from my account and all would be
OK. So, Adobe gives you an option of purchasing a disk, but doesn't tell you
that if you lose it or misplace it that you're screwed - that really you
should use only the downlink link option?  Certainly, I can't be the only
one who has run into this issue before and I don't  make this a habit. This
is one misplaced disk in like 17 years of purchasing Adobe products.

Here's the rub  . . .they willingly give me a link to a site for downloading
updates to Acrobat 9, but not a link to the initial installation?

I am just so flippin' sick and tired of Adobe's nonchalance about customer
service and how they absolutely loved telling me that I had to spend more
money w/ them for them to help me.

TVB

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