Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate?

[Gillian Flato]

Have you guys tried this website:

https://licensing.adobe.com

I was able to download my old software from there.

-Gillian

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Jane Sheedy
Sent: Wednesday, April 10, 2013 8:24 AM
To: Tammy Van Boening
Cc: framers at lists.frameusers.com
Subject: Re: Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate?

Me too, same scenario. I am going to scour the house for the CD. But I have moved twice since the install. I have not called (don't have time for that). Long term customer using their professional products home and work. I have licenses for everything.

It was their update that caused the problem and they could do an update to solve the problem (because my work installs had the same problem and they did have a solution that didn't involve media). It is irresponsible and frustrating.

On Wed, Apr 10, 2013 at 9:59 AM, Tammy Van Boening <tammyvb at spectrumwritingllc.com<mailto:tammyvb at spectrumwritingllc.com>> wrote:
Thank you everyone for your responses. I truly appreciate the support and understanding. I have an offer of help and should be able to resolve my issue.

Thank you again,

TVB

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>] On Behalf Of Tammy Van Boening
Sent: Wednesday, April 10, 2013 7:15 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: OT: Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate?


All,

I am posting to this list hoping that someone from Adobe is reading this and will step up to the plate. I purchased a copy of Adobe Acrobat Pro Extended 9 over 2 1/2 years ago. I purchased a disk from Adobe. The disk got packed in a recent move and is in storage and I cannot get to it. I have contacted Adobe for a replacement download  link or disk. I have the valid license number and order number. Adobe is refusing. They say that they only thing that they can do is purchase an upgrade from them. Why should I have to purchase an upgrade if I have already purchased a copy? Adobe said that is was "my fault" because I purchased a disk and had I purchased a download link instead, that I could access that link from my account and all would be OK. So, Adobe gives you an option of purchasing a disk, but doesn't tell you that if you lose it or misplace it that you're screwed - that really you should use only the downlink link option?  Certainly, I can't be the only one who has run into this issue before and I don't  make this a habit. This is one misplaced disk in like 17 years of purchasing Adobe products.

Here's the rub  . . .they willingly give me a link to a site for downloading updates to Acrobat 9, but not a link to the initial installation?

I am just so flippin' sick and tired of Adobe's nonchalance about customer service and how they absolutely loved telling me that I had to spend more money w/ them for them to help me.

TVB

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