problems creating pdf files from FM11

[Jack DeLand]

Interestingly, I had similar problems with FM 10 last night but not today. It is fully patched and running on Windows 7 Ultimate (also up to date), 3.2 GHz machine, 12 GB RAM, 1 terabyte of free space. I changed nothing, but got the message saying that an appropriate printer could not be found.  Today, it’s working, and all I did was to reboot.

 

Stumped in Ypsilanti. 

 

Jack DeLand, CSM | 734 972 3026 (cell) | jack.deland (skype) | www.linkedin.com/in/jackdeland

 

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, August 21, 2013 11:14 AM
To: framers at lists.frameusers.com
Subject: problems creating pdf files from FM11

 

The subject line says just what it is.

 

Background:

*	I'm on a Windows XP terminal with FM8 and Adobe Acrobat 9 Professional.
*	The other three writers are on Windows 7 terminals with FM11 and Adobe Acrobat 10 Professional.
*	We create pdf files by printing to the Adobe "printer" to get a ps (postscript) file, then running that through Distiller.

 

All worked OK through Wednesday, but not today (Thursday).

While I _can_ continue to successfully create pdf files as described, at least two of the other three guys can't.

 

What we've done:

*	Saved a sample file down to mif version 7 onto our network drive for me to open in FM8.
*	I open the sample file in FM8 but still can't create a ps file (always "0 kb" file size results) from that sample file.
*	This is true whether I try it straight from the mif file or save it as an FM8 file and then try it.

Nobody had consciously changed anything on their terminals over the course of Wednesday to cause this today.

 

And yes, I've made sure that the "Rely on system fonts only" checkbox is UNchecked when they and I try to create a ps file using the sample FM11 file.

 

My suggested fix is for the three to remain on Windows 7 but reinstall FM8 since we here only output pdf files for hardcopy distribution anyway. That's a losing battle, however, even though it would increase our productivity immensely -- at least in the short term.

 

Help please.

 

-- Ken in Atlanta

 

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