FrameMaker 10 does not start ("licensing expired")

[Tammy Van Boening]

Also, just talked to a colleague and she gets this same message when she
opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
It appears to be any FM10 user.

 

TVB

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 1:23 PM
Cc: framers at lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

 

I am sure that it is everyone who has FM 10, regardless if it is part of a
suite or standalone. I have a longtime client and I access a virtual PC on
their network and on this virtual PC FM 10 is installed as a standalone
product. I just logged into the virtual PC and attempted to open FM 10 and
get the same lousy message. Installing FM 11 as a workaround is not an
option as this is not my PC, but my client's. I wouldn't dare install any
other SW w/out their permission first.

 

TVB

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 12:39 PM
To: 'Anjaneai S'
Cc: framers at lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

 

Anjaneai,

 

I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of an
application suite.  When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate my
account at all, so I am unable to attempt Solution #2.  Also, I did stop and
then restart the FlexNet Licensing Services and that did not work either.
Like others on this, I am unable to use Framemaker 10.

 

TVB

 

 

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: framers at lists.frameusers.com; techshoret at yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")

 

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected. 


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>  
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants 


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