FrameMaker 10 does not start ("licensing expired")

[Tammy Van Boening]

I am sure that it is everyone who has FM 10, regardless if it is part of a
suite or standalone. I have a longtime client and I access a virtual PC on
their network and on this virtual PC FM 10 is installed as a standalone
product. I just logged into the virtual PC and attempted to open FM 10 and
get the same lousy message. Installing FM 11 as a workaround is not an
option as this is not my PC, but my client's. I wouldn't dare install any
other SW w/out their permission first.

 

TVB

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 12:39 PM
To: 'Anjaneai S'
Cc: framers at lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

 

Anjaneai,

 

I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of an
application suite.  When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate my
account at all, so I am unable to attempt Solution #2.  Also, I did stop and
then restart the FlexNet Licensing Services and that did not work either.
Like others on this, I am unable to use Framemaker 10.

 

TVB

 

 

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: framers at lists.frameusers.com; techshoret at yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")

 

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected. 


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>  
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants 


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