FrameMaker 10 does not start ("licensing expired")

grant at hedgewizard.net grant at hedgewizard.net
Tue Jan 1 13:46:57 PST 2013


I get the same error message as well.  This is decidedly not cool.
Grant

On January 1, 2013 at 1:47 PM Tammy Van Boening <tammyvb at spectrumwritingllc.com>
wrote:

> 
>  Also, just talked to a colleague and she gets this same message when she
> opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
>  It appears to be any FM10 user.
> 
> 
> 
>  TVB
> 
> 
> 
>  From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tammy Van Boening
>  Sent: Tuesday, January 01, 2013 1:23 PM
>  Cc: framers at lists.frameusers.com
>  Subject: RE: FrameMaker 10 does not start ("licensing expired")
> 
> 
> 
>  I am sure that it is everyone who has FM 10, regardless if it is part of a
> suite or standalone. I have a longtime client and I access a virtual PC on
> their network and on this virtual PC FM 10 is installed as a standalone
> product. I just logged into the virtual PC and attempted to open FM 10 and get
> the same lousy message. Installing FM 11 as a workaround is not an option as
> this is not my PC, but my client's. I wouldn't dare install any other SW w/out
> their permission first.
> 
> 
> 
>  TVB
> 
> 
> 
>  From: framers-bounces at lists.frameusers.com
> <mailto:framers-bounces at lists.frameusers.com>
> [mailto:framers-bounces at lists.frameusers.com
> <mailto:framers-bounces at lists.frameusers.com> ] On Behalf Of Tammy Van Boening
>  Sent: Tuesday, January 01, 2013 12:39 PM
>  To: 'Anjaneai S'
>  Cc: framers at lists.frameusers.com <mailto:framers at lists.frameusers.com>
>  Subject: RE: FrameMaker 10 does not start ("licensing expired")
> 
> 
> 
>  Anjaneai,
> 
> 
> 
>  I went to the site indicated by the link below and attempted Solution 2, even
> though I have standalone Framemaker. It was not installed as part of an
> application suite.  When I attempt to Deactivate, and then Deactivate
> Permanently, I receive the message "Please connect to the internet to
> deactivate" and I AM connected to the internet. I am unable to deactivate my
> account at all, so I am unable to attempt Solution #2.  Also, I did stop and
> then restart the FlexNet Licensing Services and that did not work either. Like
> others on this, I am unable to use Framemaker 10.
> 
> 
> 
>  TVB
> 
> 
> 
> 
> 
> 
> 
>  From: framers-bounces at lists.frameusers.com
> <mailto:framers-bounces at lists.frameusers.com>
> [mailto:framers-bounces at lists.frameusers.com
> <mailto:framers-bounces at lists.frameusers.com> ] On Behalf Of Anjaneai S
>  Sent: Tuesday, January 01, 2013 3:47 AM
>  To: Shlomo Perets
>  Cc: framers at lists.frameusers.com <mailto:framers at lists.frameusers.com> ;
> techshoret at yahoogroups.com <mailto:techshoret at yahoogroups.com>
>  Subject: Re: FrameMaker 10 does not start ("licensing expired")
> 
> 
> 
>  Hi Shlomo,
> 
>  First of all, a very Happy New Year to all dear Framers!
> 
>  Can you please try the steps suggested here -
> 
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
> <http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html>
> 
>  Also, please go to start - run - launch - services.msc and look for 'Flexnet
> Licensing Service' and restart/start the service.
> 
>  Please share me your findings.
> 
>  Good luck!
> 
>  Thanks,
>  Anjaneai
> 
>  On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com
> <mailto:shlomo2 at microtype.com> > wrote:
> 
> 
>  As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
>  (likely related to the change of year -- best wishes for 2013!)
> 
>  Other FM10 users in different locations encountered a similar problem.
> 
>  The Adobe chat representative suggested contacting Adobe tech support by
> phone, where I (expectedly) got a "closed for the holiday" message.
> 
>  FM11, FM9 and FM8 do start as expected.
> 
> 
>  Shlomo Perets
> 
>  MicroType, http://www.microtype.com <http://www.microtype.com/>
>  FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
> 
> 
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