FrameMaker 10 does not start ("licensing expired")

[Anjaneai S]

Hello Framers,

We have released the solution for the problem on the Adobe  Blogs.

Please follow the instructions listed to try the solution at your end for
FrameMaker 10 Launch issue, with licensing error --

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

Thanks,
Anjaneai

On Wed, Jan 2, 2013 at 4:32 PM, Peter Hirons <peter at galley.ie> wrote:

> Further to the last message from me – I tried the support “chat” system
> three times yesterday and three time my call was dropped without resolution
> and with no attempt by the support person to get back to me.  ****
>
> ** **
>
> Dreadful service!****
>
> ** **
>
> Peter****
>
> ** **
>
> *From:* framers-bounces at lists.frameusers.com [mailto:
> framers-bounces at lists.frameusers.com] *On Behalf Of *Anjaneai S
>
> *Sent:* Tuesday, January 01, 2013 9:41 PM
> *To:* Tammy Van Boening
> *Cc:* framers at lists.frameusers.com
> *Subject:* Re: FrameMaker 10 does not start ("licensing expired")****
>
> ** **
>
> Hi All,
>
> I feel sorry for the inconvenience to all of you.
>
> I am working to see if I can provide you a solution.
> Meanwhile, you all can work by the step two in the article, i.e. to reset
> your clock to a previous date of 2012.
>
> I hope to update you all tomorrow.
>
> Thanks,
> Anjaneai****
>
> On Wed, Jan 2, 2013 at 2:17 AM, Tammy Van Boening <
> tammyvb at spectrumwritingllc.com> wrote:****
>
> Also, just talked to a colleague and she gets this same message when she
> opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
>  It appears to be any FM10 user.****
>
>  ****
>
> TVB****
>
>  ****
>
> *From:* framers-bounces at lists.frameusers.com [mailto:
> framers-bounces at lists.frameusers.com] *On Behalf Of *Tammy Van Boening
> *Sent:* Tuesday, January 01, 2013 1:23 PM****
>
>
> *Cc:* framers at lists.frameusers.com
> *Subject:* RE: FrameMaker 10 does not start ("licensing expired")****
>
>  ****
>
> I am sure that it is everyone who has FM 10, regardless if it is part of a
> suite or standalone. I have a longtime client and I access a virtual PC on
> their network and on this virtual PC FM 10 is installed as a standalone
> product. I just logged into the virtual PC and attempted to open FM 10 and
> get the same lousy message. Installing FM 11 as a workaround is not an
> option as this is not my PC, but my client's. I wouldn't dare install any
> other SW w/out their permission first.****
>
>  ****
>
> TVB****
>
>  ****
>
> *From:* framers-bounces at lists.frameusers.com [
> mailto:framers-bounces at lists.frameusers.com<framers-bounces at lists.frameusers.com>]
> *On Behalf Of *Tammy Van Boening
> *Sent:* Tuesday, January 01, 2013 12:39 PM
> *To:* 'Anjaneai S'
> *Cc:* framers at lists.frameusers.com
> *Subject:* RE: FrameMaker 10 does not start ("licensing expired")****
>
>  ****
>
> Anjaneai,****
>
>  ****
>
> I went to the site indicated by the link below and attempted Solution 2,
> even though I have standalone Framemaker. It was not installed as part of
> an application suite.  When I attempt to Deactivate, and then Deactivate
> Permanently, I receive the message "Please connect to the internet to
> deactivate" and I AM connected to the internet. I am unable to deactivate
> my account at all, so I am unable to attempt Solution #2.  Also, I did stop
> and then restart the FlexNet Licensing Services and that did not work
> either. Like others on this, I am unable to use Framemaker 10.****
>
>  ****
>
> TVB****
>
>  ****
>
>  ****
>
>  ****
>
> *From:* framers-bounces at lists.frameusers.com [
> mailto:framers-bounces at lists.frameusers.com<framers-bounces at lists.frameusers.com>]
> *On Behalf Of *Anjaneai S
> *Sent:* Tuesday, January 01, 2013 3:47 AM
> *To:* Shlomo Perets
> *Cc:* framers at lists.frameusers.com; techshoret at yahoogroups.com
> *Subject:* Re: FrameMaker 10 does not start ("licensing expired")****
>
>  ****
>
> Hi Shlomo,****
>
> First of all, a very Happy New Year to all dear Framers!****
>
> Can you please try the steps suggested here -
>
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
> ****
>
> Also, please go to start - run - launch - services.msc and look for
> 'Flexnet Licensing Service' and restart/start the service.****
>
> Please share me your findings.****
>
> Good luck!****
>
> Thanks,
> Anjaneai****
>
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com> wrote:****
>
>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support by
> phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
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