FrameMaker 10 does not start ("licensing expired")

Wed Jan 2 05:38:42 PST 2013

Thanks Kapil,
The zip file extending my license worked. However, when you have bought
something you tend to think that you own it, so an expiry date on a fully
paid software product should not be there at all.

Brgds,
Bodvar

On Wed, Jan 2, 2013 at 1:29 PM, Böðvar Björgvinsson <bodvar at gmail.com>wrote:

> Maybe the Mayans miscalculated the end of the world by 10 days? ;-)
> My FM 10 also tells me that my license has expired!
>
> I will try to postpone the end of the world by using the workarounds. :-)
>
> A happy new FM10-year!
> --
>
>
>
>
> On Wed, Jan 2, 2013 at 10:35 AM, Kapil Verma <kverma at adobe.com> wrote:
>
>> Hello Framers,
>>
>> I am the product manager of FrameMaker. Thanks for bringing this issue to
>> our attention. We have already isolated the cause of this issue and are now
>> working aggressively to provide a solution to our users. That being said,
>> we do realize that many of you are blocked on your daily work due to this
>> issue. We sincerely apologize for this and completely understand the
>> difficult situation you are in.
>>
>> While we work on a solution, we want you to be able to continue doing
>> your work and be productive. For this, I have posted more details and a
>> workaround to this issue on my blog post
>> http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html.
>> This workaround will enable you to continue working with FM10 in the
>> interim. I will be posting regular updates as and when they become
>> available on this blog post. So, please do keep checking the blog post for
>> more details. Our hope is to provide a complete solution within the next 24
>> hours.
>>
>> Thanks for your patience and understanding.
>>
>> * Note that this issue affects only FrameMaker 10 users and not those
>> users using other versions of the product
>>
>> Regards,
>> Kapil Verma
>> Sr. Product Manager, FrameMaker and FrameMaker Publishing Server
>>
>>
>> -----Original Message-----
>> From: framers-bounces at lists.frameusers.com [mailto:
>> framers-bounces at lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
>> Sent: Wednesday, January 02, 2013 2:40 PM
>> To: framers at lists.frameusers.com
>> Subject: Re: FrameMaker 10 does not start ("licensing expired")
>> Importance: High
>>
>> Dear Anjaneai,
>>
>> Is there a solution yet?
>> As Shlomo, I tried your suggested solution 1 and 2 without success.
>> Again, just like Shlomo, I don't want to try solution 3.
>> Just as a note: simply setting the date back to 2012 makes the license
>> issue disappear. But this is something I can do as I have admin rights on
>> my PC. What can I do for all my colleagues that are getting back from
>> holidays today, need Framemaker 10 and don't have admin rights??
>>
>> Happy New Year to all Framers!
>>
>> Kind regards,
>> Tom
>>
>> Tom De Rouck
>> SGS Documentation Services
>> Junior Project Manager
>>
>>
>>
>>
>>
>> Message: 4
>> Date: Tue, 1 Jan 2013 16:16:50 +0530
>> From: Anjaneai S <anjaneai at gmail.com>
>> To: Shlomo Perets <shlomo2 at microtype.com>
>> Cc: framers at lists.frameusers.com, techshoret at yahoogroups.com
>> Subject: Re: FrameMaker 10 does not start ("licensing expired")
>> Message-ID:
>>         <
>> CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA at mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Hi Shlomo,
>>
>> First of all, a very Happy New Year to all dear Framers!
>>
>> Can you please try the steps suggested here -
>> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
>>
>> Also, please go to start - run - launch - services.msc and look for
>> 'Flexnet Licensing Service' and restart/start the service.
>>
>> Please share me your findings.
>>
>> Good luck!
>>
>> Thanks,
>> Anjaneai
>> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlomo2 at microtype.com> wrote:
>>
>> >
>> > As of this morning, when starting FM10 a message indicating "licensing
>> > expired" shows up, and the program would not run.
>> > (likely related to the change of year -- best wishes for 2013!)
>> >
>> > Other FM10 users in different locations encountered a similar problem.
>> >
>> > The Adobe chat representative suggested contacting Adobe tech support
>> > by phone, where I (expectedly) got a "closed for the holiday" message.
>> >
>> > FM11, FM9 and FM8 do start as expected.
>> >
>> >
>> > Shlomo Perets
>> >
>> > MicroType, http://www.microtype.com
>> > FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
>> > TimeSavers/Assistants
>> >
>> >
>> > _______________________________________________
>>
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