Save as PDF hangs FrameMaker 11, with PDF cover art

[Shelly Schneider]

Thank you, Simon! That was exactly the problem! I turned off Microsoft
Security Essentials [MSE] and that solved the problem. I first tried to
disable the Adobe .exe files - that didn't help. I had to disable MSE.  I
did alert the folks I had talked to at Adobe support, so hopefully they can
post something and be able to support customers with this problem in the
future.

 

I can't imagine how you sleuthed this solution in the first place, but I
sure am glad you did!! Thanks again!  -Shelly

 

Simon wrote ..
Are you perhaps using Microsoft Security Essentials [MSE] on your
workstation?

I have found from experience with customers that the Microsoft Anti-virus
Solution is way too aggressive, and was causing FrameMaker and/or Acrobat
Distiller to hand while attempting to print any graphics that contained
transparency areas.

If your company has a different Anti-virus suite available, I recommend
uninstalling MSE, and switching.

If you don't have that option, you will need to configure MSE to exclude
processes FrameMaker.exe, and Acrobat.exe, and perhaps add folder exclusion
too.

Regards
// Simon BUCH 





On 06/03/2013 04:56, Shelly Schneider wrote:

I have cover art using a PDF file. The cover bleeds on all edges. I have
been using this from at least Frame 7 up through Frame 10, with no issues.
My company purchased FrameMaker 11 and Acrobat Pro 11 for a new 64 bit
computer.  Frame hangs when I try to Save as PDF or  print to .ps using the
Adobe PDF printer, both with the latest updates.  A one-page frame file with
just the cover will hang. Other, smaller  pdfs sprinkled throughout my docs
cause no problems. If I replace the cover art with a jpg or png file, I can
make a pdf, but the quality is not the same. 

 

 

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