Save as PDF hangs FrameMaker 11, with PDF cover art

[Simon BUCH]

Hello Shelly,

Are you perhaps using Microsoft Security Essentials [MSE] on your 
workstation?

I have found from experience with customers that the Microsoft 
Anti-virus Solution is way too aggressive, and was causing FrameMaker 
and/or Acrobat Distiller to hand while attempting to print any graphics 
that contained transparency areas.

If your company has a different Anti-virus suite available, I recommend 
uninstalling MSE, and switching.

If you don't have that option, you will need to configure MSE to exclude 
processes FrameMaker.exe, and Acrobat.exe, and perhaps add folder 
exclusion too.

Regards
// Simon BUCH




On 06/03/2013 04:56, Shelly Schneider wrote:
>
> I have cover art using a PDF file. The cover bleeds on all edges. I 
> have been using this from at least Frame 7 up through Frame 10, with 
> no issues. My company purchased FrameMaker 11 and Acrobat Pro 11 for a 
> new 64 bit computer.  Frame hangs when I try to Save as PDF or  print 
> to .ps using the Adobe PDF printer, both with the latest updates.  A 
> one-page frame file with just the cover will hang. Other, smaller 
>  pdfs sprinkled throughout my docs cause no problems. If I replace the 
> cover art with a jpg or png file, I can make a pdf, but the quality is 
> not the same.
>
> I reported this to Adobe support, and they worked with me for a while, 
> but they were unable to reproduce the problem, so that was no help. 
> Has anyone else had this problem and found a solution that won't 
> require me to replace the cover art in all my docs?
>
> I finally found that I can save the cover art as eps with a preview, 
> and get an excellent quality pdf using the eps art. Yay! And the 
> preview prevents Frame from displaying eps files as those off-putting 
> gray boxes, so I'll use that if necessary.
>
> Thank you!!
>
> Shelly Schneider
>
>
>
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