messages to fmerror at adobe.com bounce

[Dov Isaacs]

I can confirm that there is indeed a problem with the fmerror at adobe.com<mailto:fmerror at adobe.com> e-mail address. It is directly accessible within Adobe, but bounces everything addressed to it from outside.

I have put in a service call to Adobe’s IT group to fix that problem ASAP.

I’ll let the list know when the problem is resolved (assuming they respond to me!)  ☺

            - Dov


[cid:image001.png at 01CE2BD5.EB4CA420]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Suzanne Bolduc
Sent: Thursday, March 28, 2013 3:03 PM
To: framers at lists.frameusers.com
Subject: messages to fmerror at adobe.com bounce

hi,
would someone know what happens with the e-mail alias fmerror at adobe.com<mailto:fmerror at adobe.com> lately? When FM crashed earlier this week I tried sending the log file as I normally do but this time it bounced. I tried resending again, and tried a couple more times over the last days, to no avail.

the Delivery Failure Report tells me that my message
was not delivered to:    fmerror at adobe.com<mailto:fmerror at adobe.com>
because:    550 No such user - psmtp
I know I was still able to send log files to this address in January.

I found forum posts about a similar issue with an Adobe e-mail alias for a different product, but that problem had reportedly been resolved at some point.
is Adobe experiencing problems with their e-mail servers? or are these aliases being retired?

thanks,
Suzanne
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