messages to fmerror at adobe.com bounce

[Ivan David Vaseekaran]

Suzanne,

Thanks for bringing this to Adobe’s  attention. I’m sorry you’ve had this problem for a couple of days now.

I’ve escalated this issue, and have been told that Adobe IT is looking into the problem. A further update when I have more information on this.

Regards,
David | Senior Content and Community Lead | Illustrator | Elements | Lightroom | Camera Raw
33819 | +91 9999 300 177

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Suzanne Bolduc
Sent: Friday, March 29, 2013 3:33 AM
To: framers at lists.frameusers.com
Subject: messages to fmerror at adobe.com bounce

hi,
would someone know what happens with the e-mail alias fmerror at adobe.com<mailto:fmerror at adobe.com> lately? When FM crashed earlier this week I tried sending the log file as I normally do but this time it bounced. I tried resending again, and tried a couple more times over the last days, to no avail.

the Delivery Failure Report tells me that my message
was not delivered to:    fmerror at adobe.com<mailto:fmerror at adobe.com>
because:    550 No such user - psmtp
I know I was still able to send log files to this address in January.

I found forum posts about a similar issue with an Adobe e-mail alias for a different product, but that problem had reportedly been resolved at some point.
is Adobe experiencing problems with their e-mail servers? or are these aliases being retired?

thanks,
Suzanne
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