Frame 9 Crash - Conditional Text Issues (More Info)

[Craig, Alison]

I'll pass the new suggestion along as well.

Thanks again,

Alison


From: Matt Sullivan [mailto:sullivanmattr at gmail.com]
Sent: Wednesday, February 05, 2014 11:58 AM
To: Craig, Alison
Cc: framers at lists.frameusers.com
Subject: Re: Frame 9 Crash - Conditional Text Issues (More Info)

An Import, or maybe even a Copy/Paste of content will eliminate everything from a bad catalog definition to a corruption in something on the Master or Reference pages.

Also, have they tried reimporting Conditional Text settings from a "working" doc?

-Matt

Matt R. Sullivan
Co-Author, Publishing Fundamentals: Unstructured FrameMaker 11

On Wed, Feb 5, 2014 at 11:17 AM, Craig, Alison <Alison.Craig at ultrasonix.com<mailto:Alison.Craig at ultrasonix.com>> wrote:
Matt:

A MIF wash was my first suggestion, but I'm told it didn't work.

I'll pass along the import idea.

Thanks, Alison


From: Matt Sullivan [mailto:sullivanmattr at gmail.com<mailto:sullivanmattr at gmail.com>]
Sent: Wednesday, February 05, 2014 11:16 AM
To: Craig, Alison
Cc: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: Frame 9 Crash - Conditional Text Issues (More Info)

Have they attempted a MIF wash, or attempted to import (via Copy into Document) to a fresh Fm file?

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 11<http://framemaker11book.com/>
P: 714.798.7596<tel:714.798.7596> | C: 714.585.2335<tel:714.585.2335> | matt at mattrsullivan.com<mailto:matt at mattrsullivan.com>

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On Feb 5, 2014, at 10:34 AM, Craig, Alison <Alison.Craig at ultrasonix.com<mailto:Alison.Craig at ultrasonix.com>> wrote:

I received additional info from my colleagues.

Alison


Here's a screenshot of what happens when I try to open the safety chapter of our UG:

<image002.jpg>
Same thing happens when I highlight text in the file (after having opened the book file which allows me to open the safety chapter along with the other chapters in the book) and try to open the add/edit condition tag pod.


From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Craig, Alison
Sent: Tuesday, February 04, 2014 11:48 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Frame 9 Crash - Conditional Text Issues

I received a request for help from my counterparts at a sister company in Denmark. I know they are running unstructured Frame 9 but I don't know if it's all patched. At least one system is a 64 bit Windows 7 Pro machine.

This is the gist of the description I was given - I've asked for further details. There's not a lot to go on, but if it sounds familiar to anyone, your suggestions would be appreciated.

<<We had some serious problems highlighting text to make it conditional. Files crashed and are now corrupt. We can't do anything with conditional text in them anymore.>>

Thanks, Alison


Alison Craig | Technical Documentation Lead
Ultrasonix | 130-4311 Viking Way | Richmond, BC  V6V 2K9 | analogicultrasound.com<http://www.analogicultrasound.com/>
T 604-279-8550 ext 127<tel:604-279-8550%20ext%20127> | F 604-279-8559<tel:604-279-8559>

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