crashes in Frame 12

[Davis, David]

I've had quite a few crashes in FM12 so far.
For each and every one of them, I've submitted crash logs, and to Adobe's credit, someone has emailed me back, often asking for more info and copies of the files I was working on,
so there does seem to be a genuine effort to investigate and bug-fix.

On most of the crashes I was getting, the Adobe support engineer told me such-and-such had gotten corrupted (things like colour definitions or table formats or...)
I found this slightly unedifying because in each instance, I had only edited these things through Frame's own GUI (e.g. no messing about in MIF files or anything),
so it seemed Frame had managed to 'corrupt' them itself...

Looking forward to another patch release! :)

David

------------------------------

Message: 3
Date: Wed, 2 Jul 2014 14:43:54 +0000
From: Vikram Verma <vikverma at adobe.com>

Hello Everyone,

I work as FrameMaker Product Manager at Adobe. I would like to mention that we have fixed a number of crashes in  FM 12 as well as in the couple of patches we have released since then. However, if you notice any crashes in your work, please report those to us. To report any crashes, please send an email to fmerror at adobe.com<mailto:fmerror at adobe.com> and include the reproducible steps and crash logs, if any.

We are arduously working to fix most of the crashes in FrameMaker 12. Stability is extremely important for us and we will be continuously working on making the product rock solid. I thank you in advance for your feedback.

Vikram Verma
Product Manager - RoboHelp | Technical Communication Suite | RoboHelp Server
O: +91-120-2444711 x 36103
M: +91-9560897778


*** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys Limited, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please select the Legal Entities link at invensys.com. Invensys Limited is owned by the Schneider-Electric Group.

You may contact Invensys Limited on +44 (0)20 3155 1200 or e-mail reception at invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates).