Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

[tom.beiswenger at emhartglass.com]

I have inserted several short video clips into a small manual created with 
FrameMaker 12 (all clips are mp4 format). Book file is saved as a PDF. 
When I open the PDF in Acrobat 9 or Adobe Reader 11 and click on the icon 
for any of the videos, I see only a black box. When I open the same PDF in 
Reader 10, the clips all play just fine. Any ideas? This document needs to 
be distributed widely and won't work if it can't be viewed in the current 
version of Reader.




Tom Beiswenger
Project Manager, Manager Technical Documentation



Emhart Glass Inc
1140 Sullivan St ? Elmira, NY 14901 ? USA
Telephone +1 607 735 4279 ? Mobile +1 607 769 4779
Fax +1 607 734 1245
tom.beiswenger at emhartglass.com
www.bucheremhartglass.com
www.bucherindustries.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20141114/36a20285/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 6590 bytes
Desc: not available
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20141114/36a20285/attachment.jpeg>